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Case Studies

3 min read

Animation Studio Successfully Implements Jira Service Desk

By Praecipio Consulting on May 4, 2020 9:15:00 AM

Overview

Our client, one of the leading animation studios in the world, had utilized a system for years that they developed in-house to manage incoming work requests. Over time, they started to see issues arise with the functionality and integration of their platforms, such as unsatisfactory user experience, lack of customization, and the inability to automate repetitive tasks. In this particular case, the onboarding and offboarding processes became problematic and subsequently left their IT team members to manually create several tasks within their system each time an employee either joined or left the company.

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2 min read

Process Assessment for the Largest U.S. Dept of Energy Science Research

By Praecipio Consulting on Jul 18, 2019 10:00:00 AM

Overview

Being a Platinum Atlassian Solutions Partner allows us to come in contact with a wide variety of clients from different industries and disciplines. Our client, the largest U.S. Department of Energy Science Research and Energy Laboratory Securities, was in search of a professional services provider to access their current Atlassian products and guide them on best practices for optimal configuration, as well as best practices for IT and SDLC processes. In addition, the client utilized the Atlassian Marketplace tool EazyBI for reporting purposes across their Jira Software platform.

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4 min read

Digital Transaction Management Company Implements Jira and Jira Agile

By Praecipio Consulting on Jan 31, 2019 4:08:36 PM

Overview

In the growing field of digital transaction management, good technology and best practices are paramount. Over 100,000 companies worldwide rely on efficient, secure product capabilities, and our client required a scalable software solution that met their project tracking needs. Our client engaged Praecipio Consulting to implement Jira and Jira Agile to provide robust functionality and process optimization, including integration with existing platforms and product training. With Praecipio Consulting, our client gained the tools and abilities needed to continue serving a worldwide community, from individual users to Fortune 500 companies, with on-going success.

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1 min read

What’s all the hype on Atlassian? ROI

By Praecipio Consulting on Jan 31, 2019 4:00:52 PM

Overview

As a leader in the medical industry, our client provides superior solutions to those who rely on them for cutting-edge healthcare systems, medical supplies, and pharmaceutical products. To do this important work, they rely heavily on Atlassian's Jira and Confluence to collaborate on and track work - which, prior to our engagement, resulted in an overabundance of instances across their 70,000 person country-wide organization. In seeking to merge, migrate, and consolidate their multiple Jira and Confluence instances into one, they turned to our Atlassian Expert team to get this mission-critical job done right.

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2 min read

Global Fortune 10 Retailer Implements Jira Data Center

By Praecipio Consulting on Jan 31, 2019 3:58:39 PM

Overview

Software development issue tracking is an integral component of successful agile releases, and when you're the largest retail company in the world you have more issues and work to track than most. With offices in 28 countries and over a million employees, this industry giant required a unified tool and refined processes to ensure their disparate teams could easily stay on top of their frequent releases. Turning to Atlassian's Jira Data Center as their software solution for scaling agile across their enterprise, this Fortune 10 company sought out the Atlassian and process expertise of our Praecipio Consulting team to implement and configure Jira for their high-performing development teams.

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2 min read

Global Fortune 40 Retailer Implements and Configures Portfolio for Scaled Agile

By Praecipio Consulting on Jan 31, 2019 3:56:39 PM

Overview

As software is eating the world (per Marc Andreesen), every company is a software company. This includes businesses like our Global Fortune 40 retailer client whose technology division enables the advertising and selling of goods, both in stores and online. In order to remain industry leaders, our client needed a way to accelerate their releases with accurate, real-time project planning and reporting. While they'd been practicing Scaled Agile for two years, their current system of Excel spreadsheets no longer supported their needs and proved to be more time consuming than it was empowering. Seeking expert help from Praecipio Consulting, our client required new tools and reinvigorated processes to support their SAFe goals and realize their technology ROI.

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2 min read

Fortune 20 Electronics Company Optimizes Jira and Confluence for ITSM Best Practices

By Praecipio Consulting on Jan 31, 2019 3:52:50 PM

Overview

Problem, change, and incident management requires ITSM best practices and properly configured tools in order to be effective. This is especially true for a Fortune 20 Enterprise that needs scalable processes (and the software to support it). When our client, a global electronics leader, recognized their need to have their Atlassian applications reflect and facilitate ITIL (Information Technology Infrastructure Library), they turned to us for help. Applying our extensive experience and knowledge with ITIL/ ITSM, we optimized their work practice and patterns and successfully implemented Jira Software and Confluence to help them achieve a streamlined set of processes for managing, tracking, and communicating their incidents, problems, resulting in significant reductions in meantime to recovery and resolution, increased meantime between failures, and greatly improved customer and IT Support personnel job satisfaction.

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2 min read

National Banking Institution Implements Jira Software for Agile SDLC and Waterfall Management

By Praecipio Consulting on Jan 31, 2019 3:51:12 PM

Overview

Managing and communicating the state of project work across both Software Development and IT teams are critical within an organization. However, as many companies emphasize transparency within these functions, the ability to provide real-time visibility to other business functions and management is often an afterthought. Our client, a mid-sized bank with locations across the U.S., needed to tighten up planning and execution of their software development and IT operations projects, as well as provide insights available in real-time to other business teams. This required tools and processes to enable visibility and tracking. Working with our team, our client got exactly what they needed to manage Agile and Waterfall projects across teams and business verticals.

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3 min read

The World's Largest Broadcasting and Cable Television Company Migrates and Streamlines Jira Solution

By Praecipio Consulting on Jan 31, 2019 3:48:24 PM

Overview

Enterprises have increasingly adopted team collaboration systems and project management with bug/issue tracking software to plan, track and manage agile software development projects. However, as these solutions have proliferated, companies often find that multiple instances of the same software has been implemented in different business units, resulting in unintended silos that were not designed with potential future consolidation in mind. Compounding that issue, different departments implement business processes and terminology that are unique to them, and that create additional challenges when attempting to merge capabilities. Finally, as these systems are adopted more heavily and the sheer volume of data contained within them increases, stability can become a major concern and require dedicated maintenance resources.

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5 min read

Tipping the Scale for Enterprise Growth

By Praecipio Consulting on Jan 31, 2019 3:15:50 PM

An Atlassian Applications Migration to AWS.

Overview

In the realm of a business environment, growth can simultaneously be a gift and a curse. Typically, this is when an abundance of work items and opportunities consume us for a sustained period of time, or in some cases "overtime" compared to a level flow of activity. More hands, eyes, thoughts, and processes are needed internally to support the business comprehensively. Throughout history and specifically to business, evidence has shown that organizations who proactively forecast and address their support needs as it pertains to growth, allow the ability to soundly match, scale and critically deliver to the business demand at disparate levels. Therefore, allowing the gift of growth to serve as a tangible asset.

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