Case Studies

4 min read

Maximizing Atlassian Tools to Implement Enterprise Service Management (ESM) Best Practices

By Praecipio Consulting on Mar 30, 2020 5:49:19 PM

Overview

For organizations wanting to thrive in the digital world that is constantly evolving, they must be equipped with innovative technology and streamlined business processes that enable them to maximize their performance. Our enterprise client, a worldwide leader for electronic payments, processes over $14 trillion in payments and secure transactions per day. With almost 4,000 employees in 34 countries, this global client powers electronic payments and banking for more than 5,300 organizations around the world, including 18 of the top 20 banks worldwide. 

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4 min read

Digital Transaction Management Company Implements Jira Software

By Praecipio Consulting on Jan 31, 2019 4:08:36 PM

Overview

In the growing field of digital transaction management, good technology and best practices are paramount. Over 100,000 companies worldwide rely on efficient, secure product capabilities, and our client required a scalable software solution that met their project tracking needs. Our client engaged Praecipio Consulting to implement Jira Software to provide robust functionality and process optimization, including integration with existing platforms and product training. With Praecipio Consulting, our client gained the tools and abilities needed to continue serving a worldwide community, from individual users to Fortune 500 companies, with on-going success.

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2 min read

Global Fortune 10 Retailer Implements Jira Data Center

By Praecipio Consulting on Jan 31, 2019 3:58:39 PM

Overview

Software development issue tracking is an integral component of successful agile releases, and when you're the largest retail company in the world you have more issues and work to track than most. With offices in 28 countries and over a million employees, this industry giant required a unified tool and refined processes to ensure their disparate teams could easily stay on top of their frequent releases. Turning to Atlassian's Jira Data Center as their software solution for scaling agile across their enterprise, this Fortune 10 company sought out the Atlassian and process expertise of our Praecipio Consulting team to implement and configure Jira for their high-performing development teams.

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2 min read

Fortune 20 Electronics Company Optimizes Jira and Confluence for ITSM Best Practices

By Praecipio Consulting on Jan 31, 2019 3:52:50 PM

Overview

Problem, change, and incident management requires ITSM best practices and properly configured tools in order to be effective. This is especially true for a Fortune 20 Enterprise that needs scalable processes (and the software to support it). When our client, a global electronics leader, recognized their need to have their Atlassian applications reflect and facilitate ITIL (Information Technology Infrastructure Library), they turned to us for help. Applying our extensive experience and knowledge with ITIL/ ITSM, we optimized their work practice and patterns and successfully implemented Jira Software and Confluence to help them achieve a streamlined set of processes for managing, tracking, and communicating their incidents, problems, resulting in significant reductions in meantime to recovery and resolution, increased meantime between failures, and greatly improved customer and IT Support personnel job satisfaction.

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