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Case Studies

2 min read

Process Assessment for the Largest U.S. Dept of Energy Science Research

By Praecipio Consulting on Jul 18, 2019 10:00:00 AM

Overview

Being a Platinum Atlassian Solutions Partner allows us to come in contact with a wide variety of clients from different industries and disciplines. Our client, the largest U.S. Department of Energy Science Research and Energy Laboratory Securities, was in search of a professional services provider to access their current Atlassian products and guide them on best practices for optimal configuration, as well as best practices for IT and SDLC processes. In addition, the client utilized the Atlassian Marketplace tool EazyBI for reporting purposes across their Jira Software platform.

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5 min read

Turning an Arduous Path of Agile Transformation into a Polished Deliverable

By Praecipio Consulting on May 9, 2019 11:21:00 AM

Overview

Creating and maintaining a shared understanding and mutual trust between densely populated departments of an organization can prove difficult without complete buy-in and effective collaboration. Teams can be separated by a number of variables, but a key point to highlight would be the way in which they're organized. Poor execution of organization can contribute to poor outcomes, especially if their supporting tools are misaligned with what they actually seek to accomplish as an organization.

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2 min read

Fortune 20 Electronics Company Optimizes Jira and Confluence for ITSM Best Practices

By Praecipio Consulting on Jan 31, 2019 3:52:50 PM

Overview

Problem, change, and incident management requires ITSM best practices and properly configured tools in order to be effective. This is especially true for a Fortune 20 Enterprise that needs scalable processes (and the software to support it). When our client, a global electronics leader, recognized their need to have their Atlassian applications reflect and facilitate ITIL (Information Technology Infrastructure Library), they turned to us for help. Applying our extensive experience and knowledge with ITIL/ ITSM, we optimized their work practice and patterns and successfully implemented Jira Software and Confluence to help them achieve a streamlined set of processes for managing, tracking, and communicating their incidents, problems, resulting in significant reductions in meantime to recovery and resolution, increased meantime between failures, and greatly improved customer and IT Support personnel job satisfaction.

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