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Case Studies

2 min read

Process Assessment for the Largest U.S. Dept of Energy Science Research

By Praecipio Consulting on Jul 18, 2019 10:00:00 AM

Overview

Being a Platinum Atlassian Solutions Partner allows us to come in contact with a wide variety of clients from different industries and disciplines. Our client, the largest U.S. Department of Energy Science Research and Energy Laboratory Securities, was in search of a professional services provider to access their current Atlassian products and guide them on best practices for optimal configuration, as well as best practices for IT and SDLC processes. In addition, the client utilized the Atlassian Marketplace tool EazyBI for reporting purposes across their Jira Software platform.

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2 min read

Strategic Atlassian Solutions serve as Building Blocks for Builders

By Praecipio Consulting on Jun 20, 2019 8:09:00 PM

Overview

Our client, a Top 10 U.S. Homebuilder and Fortune 100 Fastest-Growing company, was looking for help regarding asset management, reporting, and guidance around best practices. There was a great lack of experience for the Admin who oversaw these internal tools, most notably Jira Service Desk.

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5 min read

Turning an Arduous Path of Agile Transformation into a Polished Deliverable

By Praecipio Consulting on May 9, 2019 11:21:00 AM

Overview

Creating and maintaining a shared understanding and mutual trust between densely populated departments of an organization can prove difficult without complete buy-in and effective collaboration. Teams can be separated by a number of variables, but a key point to highlight would be the way in which they're organized. Poor execution of organization can contribute to poor outcomes, especially if their supporting tools are misaligned with what they actually seek to accomplish as an organization.

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2 min read

Transportation company moves from a home-grown ITSM system to Atlassian

By Praecipio Consulting on Feb 14, 2019 11:06:00 AM

Overview

Learn how Praecipio Consulting successfully assisted an American freight carrier and transportation company with their transition from a home-grown ITSM system to the Atlassian tool suite.

Praecipio Consulting's active client recently upgraded and restructured their Jira application. This was their tool of choice for project and issue tracking to support their internal business process functions. However, due to the growing demand of their business, they were in need of a lightweight, dependable, and scalable service solution. They also needed to factor in an Asset Management solution.

Logistics just happened to be their business industry and the logistics of the Atlassian tool suite would prove to be monumental for their internal ITS team. This team was responsible for making the move from their home-grown systems that supported internal time-tracking, project intake, and service management.

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2 min read

Performance Assessment to Maximize Jira's Efficiency

By Praecipio Consulting on Jan 17, 2019 7:48:00 PM

Overview

Our client, a leading provider of personal and commercial financial banking card services, was seeking to improve the performance of their TPS (Transaction Processing System) Jira Project instance. This instance was managed from the Marketing Team and critical to support the overall business.

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3 min read

World's Largest Beverage and Brewing Company Migrates to Atlassian ITSM Platform

By Praecipio Consulting on Dec 30, 2017 4:10:00 PM

Overview

Submitting, tracking and responding to incidents, service and change requests is a core capability required of every modern IT organization. Not only must they track and resolve issues from their users, but IT teams are also responsible for the oversight and support of technology assets themselves (i.e. laptops, servers, peripherals, etc.). Within the Information Technology Infrastructure Framework (ITIL), IT Service Management (ITSM) and IT Asset Management (ITAM) solutions have become critical components of day-to-day IT operations management at companies of all sizes and industries. But as software solutions like these have improved and business conditions have changed over time, legacy technologies have fallen behind modern capabilities and become blockers to organizational advancement. Migrating to newer, ITIL-based, extensible technology is the obvious solution in these increasingly common scenarios, but migrations require significant planning, communication, and collaboration.

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