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Case Studies

3 min read

Animation Studio Successfully Implements Jira Service Desk

By Praecipio Consulting on May 4, 2020 9:15:00 AM

Overview

Our client, one of the leading animation studios in the world, had utilized a system for years that they developed in-house to manage incoming work requests. Over time, they started to see issues arise with the functionality and integration of their platforms, such as unsatisfactory user experience, lack of customization, and the inability to automate repetitive tasks. In this particular case, the onboarding and offboarding processes became problematic and subsequently left their IT team members to manually create several tasks within their system each time an employee either joined or left the company.

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4 min read

Maximizing Atlassian Tools to Implement Enterprise Service Management (ESM) Best Practices

By Praecipio Consulting on Mar 30, 2020 5:49:19 PM

Overview

For organizations wanting to thrive in the digital world that is constantly evolving, they must be equipped with innovative technology and streamlined business processes that enable them to maximize their performance. Our enterprise client, a worldwide leader for electronic payments, processes over $14 trillion in payments and secure transactions per day. With almost 4,000 employees in 34 countries, this global client powers electronic payments and banking for more than 5,300 organizations around the world, including 18 of the top 20 banks worldwide. 

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2 min read

Transportation company moves from a home-grown ITSM system to Atlassian

By Praecipio Consulting on Feb 14, 2019 11:06:00 AM

Overview

Learn how Praecipio Consulting successfully assisted an American freight carrier and transportation company with their transition from a home-grown ITSM system to the Atlassian tool suite.

Praecipio Consulting's active client recently upgraded and restructured their Jira application. This was their tool of choice for project and issue tracking to support their internal business process functions. However, due to the growing demand of their business, they were in need of a lightweight, dependable, and scalable service solution. They also needed to factor in an Asset Management solution.

Logistics just happened to be their business industry and the logistics of the Atlassian tool suite would prove to be monumental for their internal ITS team. This team was responsible for making the move from their home-grown systems that supported internal time-tracking, project intake, and service management.

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3 min read

Online Travel Company Implements Bitbucket to Maximize SDLC Processes

By Praecipio Consulting on Jan 31, 2019 4:21:43 PM

Overview

Utilizing our integrated delivery methodology, Praecipio Consulting implemented Bitbucket to maximize SDLC processes for a leading travel website. We provided our client with a high-performance implementation of Bitbucket and successfully optimized their collaborative functions. The success of the project has paved the way for additional Atlassian product implementations with the goal of achieving full traceability and fueling enthusiasm in the company for future Atlassian implementations. With over 730,000 global flight shoppers visiting their site a day, our client knows best business practices and demands the same of their technology- which is why they chose Praecipio Consulting and Atlassian for their enterprise IT needs.

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2 min read

Enterprise Telecommunications Company

By Praecipio Consulting on Jan 31, 2019 4:19:32 PM

Overview

As the leading U.S. provider of telecommunications, our enterprise client relies on constantly delivering their best products to their growing market. In order to accomplish this, our client made the choice to move from traditional project management practices to an agile development methodology, including implementation and customization of Atlassian tools to support their new processes. In working with our SAFe (Scaled Agile Framework) certified Atlassian expert team at Praecipio Consulting, our client achieved standardization in agile processes and reporting to optimize their continuous delivery practices.

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3 min read

Enterprise Gaming Company Optimizes Confluence Requirements for Scaleable Growth

By Praecipio Consulting on Jan 31, 2019 4:17:48 PM

Overview

One of the most well-known makers of hobby gaming systems, whose leading product nets around $250 million annually, needed help managing requirements and project planning in their existing Confluence instance. While the company is at the top of their industry, they recognized the value in establishing standardized requirements gathering, paired with a more structured project planning hierarchy in Jira Software. As committed Atlassian users, they sought us out as world-leading Experts with a specialty in business process consulting. By customizing and configuring our client's project layout and organization of requirements in Confluence, we delivered optimized processes that scale as the company grows, continuing to provide value to increase their release cadence and keep their many fans happy. 

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4 min read

Digital Transaction Management Company Implements Jira and Jira Agile

By Praecipio Consulting on Jan 31, 2019 4:08:36 PM

Overview

In the growing field of digital transaction management, good technology and best practices are paramount. Over 100,000 companies worldwide rely on efficient, secure product capabilities, and our client required a scalable software solution that met their project tracking needs. Our client engaged Praecipio Consulting to implement Jira and Jira Agile to provide robust functionality and process optimization, including integration with existing platforms and product training. With Praecipio Consulting, our client gained the tools and abilities needed to continue serving a worldwide community, from individual users to Fortune 500 companies, with on-going success.

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2 min read

Leading Fuel Marketer Receives Atlassian Stack Gap Analysis

By Praecipio Consulting on Jan 31, 2019 4:06:05 PM

Overview

When one of the country's largest independent fuel marketers standardized on Atlassian in 2014, knowledge and ownership of the software was disconnected. Though they had a suite of tools including Jira, Confluence, Jira Service Desk, Bamboo, and Stash, they realized that they weren't seeing the true return on their technology investment. Seeking our expertise, we conducted a gap analysis to assess the state of our client's Atlassian tools and provide recommendations for overcoming issues within their software and processes. Working closely with their invested subject matter experts, we helped them gain a vision and roadmap for how Atlassian maps to their teams' daily processes to remove productivity blockers and add value to their software.

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3 min read

The Metropolitan Museum of Art Implements Custom-Configured Jira Software

By Praecipio Consulting on Jan 31, 2019 4:03:40 PM

Overview

As the largest art museum in the United States, the Metropolitan Museum of Art works with thousands of priceless works on a daily basis. Their Objects Conservation Department at The Met felt the pain points of tracking their work through disparate, and often manual, systems. Wanting a better solution to tracking both work and resources for centralized reporting, The Metropolitan Museum of Art sought us out to bring our Atlassian and process expertise to this unique project. Working closely with subject matter experts at The Met, our team delivered Jira Software, custom-configured to our client's specifications to allow for maximized reporting and enthusiastic adoption.

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1 min read

What’s all the hype on Atlassian? ROI

By Praecipio Consulting on Jan 31, 2019 4:00:52 PM

Overview

As a leader in the medical industry, our client provides superior solutions to those who rely on them for cutting-edge healthcare systems, medical supplies, and pharmaceutical products. To do this important work, they rely heavily on Atlassian's Jira and Confluence to collaborate on and track work - which, prior to our engagement, resulted in an overabundance of instances across their 70,000 person country-wide organization. In seeking to merge, migrate, and consolidate their multiple Jira and Confluence instances into one, they turned to our Atlassian Expert team to get this mission-critical job done right.

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