3 min read

How ITSM Solution Improved SLAs For Tech-Savvy Public Utility Provider

By Praecipio Consulting on Jul 27, 2020 3:37:31 PM

Overview

Our client, an investor-owned public utility company and one of the most technically-sophisticated providers in their industry, transitioned to an IT Service Management platform that consistently failed at providing the essential integrations, Service Level Agreements (SLA's), and IT Asset Management to sustain their organization long-term.

Topics: asset-management training service-level-agreement utilities insight itsm jira-service-desk user-experience
2 min read

Strategic Atlassian Solutions serve as Building Blocks for Builders

By Praecipio Consulting on Jun 20, 2019 8:09:00 PM

Overview

Our client, a Top 10 U.S. Homebuilder and Fortune 100 Fastest-Growing company, was looking for help regarding asset management, reporting, and guidance around best practices. There was a great lack of experience for the Admin who oversaw these internal tools, most notably Jira Service Desk.

Topics: case-studies asset-management assessments insight jira-service-desk reporting fortune-list strategic-solutions-expert manufacturing
2 min read

Transportation company moves from a home-grown ITSM system to Atlassian

By Praecipio Consulting on Feb 14, 2019 11:06:00 AM

Overview

Learn how Praecipio Consulting successfully assisted an American freight carrier and transportation company with their transition from a home-grown ITSM system to the Atlassian tool suite.

Praecipio Consulting's active client recently upgraded and restructured their Jira application. This was their tool of choice for project and issue tracking to support their internal business process functions. However, due to the growing demand of their business, they were in need of a lightweight, dependable, and scalable service solution. They also needed to factor in an Asset Management solution.

Logistics just happened to be their business industry and the logistics of the Atlassian tool suite would prove to be monumental for their internal ITS team. This team was responsible for making the move from their home-grown systems that supported internal time-tracking, project intake, and service management.

Topics: atlassian case-studies asset-management service-desk insight itsm jira-service-desk digital-transformation jira-software transportation

Praecipio Consulting is an Atlassian Platinum Partner

This means that we have the most experience working with Atlassian tools and have insight into new products, features, and beta testing. Through our profound knowledge of Atlassian environments and their intricacies, we can guide your organization as you navigate these important changes.

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