Praecipio Consulting Case Studies | Praecipio Consulting

Praecipio Consulting

Castlight Health, national leader in healthcare navigation, migrates to Atlassian Cloud for enhanced features and operational efficiency

By Praecipio Consulting on Apr 8, 2021 9:36:03 AM

Overview

With healthcare expenditures in the United States ranking the highest in the world, quality procedures and practices are important to benchmark. Our client Castlight Health, a healthcare navigation company that develops comparison tools to highlight price and quality metrics for tests and procedures offered by healthcare providers, needed to migrate their existing server instance of Atlassian's Jira Software to the cloud model for operational efficiency gains and feature enhancements. Given the natural complexity of the migration process, our delivery team was called upon to provide expertise and a smooth migration path.

Topics: case-studies confluence migrations cloud jira-software life-sciences jira-service-management

4 min read

Legal and Business News Provider Implements Atlassian Stack and Standardizes SDLC

By Praecipio Consulting on Mar 23, 2021 9:32:19 AM

Overview

By utilizing our process expertise and knowledge of the Atlassian product suite, Praecipio Consulting standardized SDLC processes and implemented Jira, Jira Agile, Jira Service Desk, Confluence, and Stash for one of the world's largest legal and business news providers. We took a deep dive into our client's processes and created a standardization plan that allowed for disparate cross team collaboration that was unique to our client's objectives while adhering to Agile and SDLC best practices. These standards were then implemented and configured into the Atlassian product suite to provide our client with an end-to-end SDLC solution that provided increased transparency, normalization, and accelerated development processes. Producing over 5,000 news stories per day in over 73 countries, our client understands the need to deliver its products through innovative technology, quickly and accurately.

Topics: case-studies business confluence legal jira-service-desk digital-transformation jira-software atlassian-products agile

2 min read

Ginkgo Bioworks, a leading biotech company, takes their living systems and organism product work to Atlassian Cloud

By Praecipio Consulting on Feb 25, 2021 9:42:00 AM

Overview

When internal resources are scarce and the upkeep of mission-critical applications becomes more of a cumbersome task that increases risk instead of reducing it, it's time to call in a professional. And that is exactly what our client Ginkgo Bioworks, an industry-leading biotech company that specializes in genetic engineering, decided to do.

With upcoming initiatives and heavy business implications that were highly dependent on throughput, our client had an imperative need to move their current instances of Jira Software and Confluence to Atlassian's cloud offering.

By completing the migration, our client would address the lingering issues revolving around their server versions of the aforementioned applications which were at end of life support (EOL), consistently experiencing major downtime, lacking dedicated resources to maintain the instance in terms of governance administration, and lacking experience with tool configuration as it was previously siloed to one of their many subsidiaries.

Topics: jira case-studies confluence managed-services migrations cloud jira-software atlassian-cloud

2 min read

Jira Service Management Implementation for a Major U.S. University Gets an A+

By Praecipio Consulting on Jan 20, 2021 8:33:53 AM

Overview

When our client, a private college outside of Boston, needed a better way to track requests across the entire university, they turned to Jira Service Desk (now Jira Service Management) and our expert team of consultants for a solution. Previously burdened with an outdated legacy system that could not withstand the load (nor could be upgraded), this nationally ranked school required custom configuration of Jira Service Management and an accompanying Confluence knowledge base to provide the functionality and performance they needed. Used to track a variety of requests across the university, from facilities to equipment, our solution needed to meet their specific use case and requirements- and be completed by the start of their rapidly approaching fall semester.

Topics: atlassian case-studies implementation server service-management collaboration continuous-improvement education bespoke jira-service-management

2 min read

Customized Training Program for Enterprise Multinational Retailer

By Praecipio Consulting on Jan 20, 2021 8:24:51 AM

Overview

No matter the industry or size of an organization, it is vital that businesses understand the importance of the user adoption process and the integral roles that technology and operations have in carrying out day-to-day business functions. Our client, a leading multinational retailer, needed to create a customized training program specifically for their teams in international markets. They required training content at both the team and management levels that focused on Agile, Jira and their in-house tools, Team Rosters and Roadmap. The curriculum not only had to be comprehensive in order to educate team members about these enterprise tools and share best practices, but the delivery had to be concise as well. We worked with the retail giant over a two-week period to determine the training content, program structure, delivery methods, as well as defining specific exercises for the modules and building out Lab Workbooks.

Topics: jira case-studies enterprise teams training collaboration retail agile

2 min read

Gaming Company "Stays in the Game" by Improving Usage of Atlassian Products

By Praecipio Consulting on Jan 19, 2021 11:29:20 AM

Overview

With the onset of the worldwide Covid-19 pandemic, some industries like gaming saw a significant spike in demand for their services and products as people's lifestyles changed. Our client, a GaaS (Game-as-a-Service) company, needed an expedited solution for taking full advantage of their current Atlassian tools so that they could adapt to the new business landscape.

Topics: jira case-studies confluence optimization standardize saas gaming advanced-roadmap confluence-cloud

2 min read

Advanced Roadmaps for Jira Training with Leading Oil and Gas Client

By Praecipio Consulting on Jan 19, 2021 11:27:48 AM

Overview

Our client, a worldwide leader specializing in equipment and components for the oil and gas industry, was in need of refining its overall utilization and understanding of concepts around their Advanced Roadmaps for Jira (formerly Portfolio for Jira) tool. In general, our Advanced Roadmaps for Jira training is focused and centered around:

Topics: jira case-studies training utilities energy jira-software advanced-roadmap

3 min read

How ITSM Solution Improved SLAs For Tech-Savvy Public Utility Provider

By Praecipio Consulting on Jul 27, 2020 3:37:31 PM

Overview

Our client, an investor-owned public utility company and one of the most technically-sophisticated providers in their industry, transitioned to an IT Service Management platform that consistently failed at providing the essential integrations, Service Level Agreements (SLA's), and IT Asset Management to sustain their organization long-term.

Topics: asset-management training service-level-agreement utilities insight itsm jira-service-desk user-experience

2 min read

Agile Process Assessment For Leading Provider Of Tech-Enabled Healthcare Services

By Praecipio Consulting on Jul 20, 2020 10:08:01 AM

Overview

In the ever-changing world of IT, an organization's ability to perform cross-functionally and manage work to meet business demands is imperative to overall business success. Our client, who partners with leading health plans, healthcare providers, biotechnology, and pharmaceutical companies, wanted to bring in a professional services organization with in-depth expertise of Agile frameworks within the Atlassian ecosystem to evaluate their current usage of their Atlassian tools. Upon initial deployment of the Atlassian product suite, our client mostly leveraged out-of-the-box solutions based on Atlassian's recommendations, which had worked in the short-term but lacked scalability in critical areas as internal needs and priorities shifted towards broader organizational goals (including SAFe®).

Topics: atlassian scaled-agile confluence training process-assessment safe agile

2 min read

Intranet Overhaul for Design Software Company Improves User Experience

By Praecipio Consulting on May 14, 2020 9:15:00 AM

Overview

Our client, a leading multinational company that creates software for 3D design, engineering, and entertainment, had an ongoing project to redesign and improve their internal wiki site, which was supported by Atlassian's Confluence. Our client's needs focused on a specific platform division within their organization, which would benefit from an overhaul of their current information architecture.

Topics: atlassian brikit confluence software training information-architecture user-experience

3 min read

Animation Studio Successfully Implements Jira Service Desk

By Praecipio Consulting on May 4, 2020 9:15:00 AM

Overview

Our client, one of the leading animation studios in the world, had utilized a system for years that they developed in-house to manage incoming work requests. Over time, they started to see issues arise with the functionality and integration of their platforms, such as unsatisfactory user experience, lack of customization, and the inability to automate repetitive tasks. In this particular case, the onboarding and offboarding processes became problematic and subsequently left their IT team members to manually create several tasks within their system each time an employee either joined or left the company.

Topics: jira case-studies automation workato service-desk it itsm jira-service-desk

4 min read

Maximizing Atlassian Tools to Implement Enterprise Service Management (ESM) Best Practices

By Praecipio Consulting on Mar 30, 2020 5:49:19 PM

Overview

For organizations wanting to thrive in the digital world that is constantly evolving, they must be equipped with innovative technology and streamlined business processes that enable them to maximize their performance. Our enterprise client, a worldwide leader for electronic payments, processes over $14 trillion in payments and secure transactions per day. With almost 4,000 employees in 34 countries, this global client powers electronic payments and banking for more than 5,300 organizations around the world, including 18 of the top 20 banks worldwide.

Topics: atlassian case-studies best-practices managed-services salesforce sdlc standardize corporate-transparency fortune-list banking-and-fintech

2 min read

Process Assessment for the Largest U.S. Dept of Energy Science Research

By Praecipio Consulting on Jul 18, 2019 10:00:00 AM

Overview

Being a Platinum Atlassian Solutions Partner allows us to come in contact with a wide variety of clients from different industries and disciplines. Our client, the largest U.S. Department of Energy Science Research and Energy Laboratory Securities, was in search of a professional services provider to access their current Atlassian products and guide them on best practices for optimal configuration, as well as best practices for IT and SDLC processes. In addition, the client utilized the Atlassian Marketplace tool EazyBI for reporting purposes across their Jira Software platform.

Topics: jira atlassian case-studies sdlc energy jira-service-desk process-assessment government eazyBi

2 min read

Strategic Atlassian Solutions serve as Building Blocks for Builders

By Praecipio Consulting on Jun 20, 2019 8:09:00 PM

Overview

Our client, a Top 10 U.S. Homebuilder and Fortune 100 Fastest-Growing company, was looking for help regarding asset management, reporting, and guidance around best practices. There was a great lack of experience for the Admin who oversaw these internal tools, most notably Jira Service Desk.

Topics: case-studies asset-management assessments insight jira-service-desk reporting fortune-list strategic-solutions-expert manufacturing

5 min read

Turning an Arduous Path of Agile Transformation into a Polished Deliverable

By Praecipio Consulting on May 9, 2019 11:21:00 AM

Overview

Creating and maintaining a shared understanding and mutual trust between densely populated departments of an organization can prove difficult without complete buy-in and effective collaboration. Teams can be separated by a number of variables, but a key point to highlight would be the way in which they're organized. Poor execution of organization can contribute to poor outcomes, especially if their supporting tools are misaligned with what they actually seek to accomplish as an organization.