Our client, an investor-owned public utility company and one of the most technically-sophisticated providers in their industry, transitioned to an IT Service Management platform that consistently failed at providing the essential integrations, Service Level Agreements (SLA's), and IT Asset Management to sustain their organization long-term.
In the ever-changing world of IT, an organization's ability to perform cross-functionally and manage work to meet business demands is imperative to overall business success. Our client, who partners with leading health plans, healthcare providers, biotechnology, and pharmaceutical companies, wanted to bring in a professional services organization with in-depth expertise of Agile frameworks within the Atlassian ecosystem to evaluate their current usage of their Atlassian tools. Upon initial deployment of the Atlassian product suite, our client mostly leveraged out-of-the-box solutions based on Atlassian's recommendations, which had worked in the short-term but lacked scalability in critical areas as internal needs and priorities shifted towards broader organizational goals (including SAFe®).
Our client, a leading multinational company that creates software for 3D design, engineering, and entertainment, had an ongoing project to redesign and improve their internal wiki site, which was supported by Atlassian's Confluence. Our client's needs focused on a specific platform division within their organization, which would benefit from an overhaul of their current information architecture.
Our client, one of the leading animation studios in the world, had utilized a system for years that they developed in-house to manage incoming work requests. Over time, they started to see issues arise with the functionality and integration of their platforms, such as unsatisfactory user experience, lack of customization, and the inability to automate repetitive tasks. In this particular case, the onboarding and offboarding processes became problematic and subsequently left their IT team members to manually create several tasks within their system each time an employee either joined or left the company.
For organizations wanting to thrive in the digital world that is constantly evolving, they must be equipped with innovative technology and streamlined business processes that enable them to maximize their performance. Our enterprise client, a worldwide leader for electronic payments, processes over $14 trillion in payments and secure transactions per day. With almost 4,000 employees in 34 countries, this global client powers electronic payments and banking for more than 5,300 organizations around the world, including 18 of the top 20 banks worldwide.
Being a Platinum Atlassian Solutions Partner allows us to come in contact with a wide variety of clients from different industries and disciplines. Our client, the largest U.S. Department of Energy Science Research and Energy Laboratory Securities, was in search of a professional services provider to access their current Atlassian products and guide them on best practices for optimal configuration, as well as best practices for IT and SDLC processes. In addition, the client utilized the Atlassian Marketplace tool EazyBI for reporting purposes across their Jira Software platform.
Our client, a Top 10 U.S. Homebuilder and Fortune 100 Fastest-Growing company, was looking for help regarding asset management, reporting, and guidance around best practices. There was a great lack of experience for the Admin who oversaw these internal tools, most notably Jira Service Desk.
Creating and maintaining a shared understanding and mutual trust between densely populated departments of an organization can prove difficult without complete buy-in and effective collaboration. Teams can be separated by a number of variables, but a key point to highlight would be the way in which they're organized. Poor execution of organization can contribute to poor outcomes, especially if their supporting tools are misaligned with what they actually seek to accomplish as an organization.
Learn how Praecipio Consulting successfully assisted an American freight carrier and transportation company with their transition from a home-grown ITSM system to the Atlassian tool suite.
Praecipio Consulting's active client recently upgraded and restructured their Jira application. This was their tool of choice for project and issue tracking to support their internal business process functions. However, due to the growing demand of their business, they were in need of a lightweight, dependable, and scalable service solution. They also needed to factor in an Asset Management solution.
Logistics just happened to be their business industry and the logistics of the Atlassian tool suite would prove to be monumental for their internal ITS team. This team was responsible for making the move from their home-grown systems that supported internal time-tracking, project intake, and service management.
Utilizing our integrated delivery methodology, Praecipio Consulting implemented Bitbucket to maximize SDLC processes for a leading travel website. We provided our client with a high-performance implementation of Bitbucket and successfully optimized their collaborative functions. The success of the project has paved the way for additional Atlassian product implementations with the goal of achieving full traceability and fueling enthusiasm in the company for future Atlassian implementations. With over 730,000 global flight shoppers visiting their site a day, our client knows best business practices and demands the same of their technology- which is why they chose Praecipio Consulting and Atlassian for their enterprise IT needs.
As the leading U.S. provider of telecommunications, our enterprise client relies on constantly delivering their best products to their growing market. In order to accomplish this, our client made the choice to move from traditional project management practices to an agile development methodology, including implementation and customization of Atlassian tools to support their new processes. In working with our SAFe (Scaled Agile Framework) certified Atlassian expert team at Praecipio Consulting, our client achieved standardization in agile processes and reporting to optimize their continuous delivery practices.
One of the most well-known makers of hobby gaming systems, whose leading product nets around $250 million annually, needed help managing requirements and project planning in their existing Confluence instance. While the company is at the top of their industry, they recognized the value in establishing standardized requirements gathering, paired with a more structured project planning hierarchy in Jira Software. As committed Atlassian users, they sought us out as world-leading Experts with a specialty in business process consulting. By customizing and configuring our client's project layout and organization of requirements in Confluence, we delivered optimized processes that scale as the company grows, continuing to provide value to increase their release cadence and keep their many fans happy.
In the growing field of digital transaction management, good technology and best practices are paramount. Over 100,000 companies worldwide rely on efficient, secure product capabilities, and our client required a scalable software solution that met their project tracking needs. Our client engaged Praecipio Consulting to implement Jira and Jira Agile to provide robust functionality and process optimization, including integration with existing platforms and product training. With Praecipio Consulting, our client gained the tools and abilities needed to continue serving a worldwide community, from individual users to Fortune 500 companies, with on-going success.
When one of the country's largest independent fuel marketers standardized on Atlassian in 2014, knowledge and ownership of the software was disconnected. Though they had a suite of tools including Jira, Confluence, Jira Service Desk, Bamboo, and Stash, they realized that they weren't seeing the true return on their technology investment. Seeking our expertise, we conducted a gap analysis to assess the state of our client's Atlassian tools and provide recommendations for overcoming issues within their software and processes. Working closely with their invested subject matter experts, we helped them gain a vision and roadmap for how Atlassian maps to their teams' daily processes to remove productivity blockers and add value to their software.
As the largest art museum in the United States, the Metropolitan Museum of Art works with thousands of priceless works on a daily basis. Their Objects Conservation Department at The Met felt the pain points of tracking their work through disparate, and often manual, systems. Wanting a better solution to tracking both work and resources for centralized reporting, The Metropolitan Museum of Art sought us out to bring our Atlassian and process expertise to this unique project. Working closely with subject matter experts at The Met, our team delivered Jira Software, custom-configured to our client's specifications to allow for maximized reporting and enthusiastic adoption.
As a leader in the medical industry, our client provides superior solutions to those who rely on them for cutting-edge healthcare systems, medical supplies, and pharmaceutical products. To do this important work, they rely heavily on Atlassian's Jira and Confluence to collaborate on and track work - which, prior to our engagement, resulted in an overabundance of instances across their 70,000 person country-wide organization. In seeking to merge, migrate, and consolidate their multiple Jira and Confluence instances into one, they turned to our Atlassian Expert team to get this mission-critical job done right.
Software development issue tracking is an integral component of successful agile releases, and when you're the largest retail company in the world you have more issues and work to track than most. With offices in 28 countries and over a million employees, this industry giant required a unified tool and refined processes to ensure their disparate teams could easily stay on top of their frequent releases. Turning to Atlassian's Jira Data Center as their software solution for scaling agile across their enterprise, this Fortune 10 company sought out the Atlassian and process expertise of our Praecipio Consulting team to implement and configure Jira for their high-performing development teams.
As software is eating the world (per Marc Andreesen), every company is a software company. This includes businesses like our Global Fortune 40 retailer client whose technology division enables the advertising and selling of goods, both in stores and online. In order to remain industry leaders, our client needed a way to accelerate their releases with accurate, real-time project planning and reporting. While they'd been practicing Scaled Agile for two years, their current system of Excel spreadsheets no longer supported their needs and proved to be more time consuming than it was empowering. Seeking expert help from Praecipio Consulting, our client required new tools and reinvigorated processes to support their SAFe goals and realize their technology ROI.
A leader in the rail technology space, our client needed a way to host their Atlassian products without bearing the burden of infrastructure themselves. Wanting a solution for not only the cost of hardware but also the maintenance around server upkeep and application management, they realized they needed a provider who could get them the ROI they needed for hosting as well as someone with the expertise to own the maintenance of their Atlassian tools. Turning to us for help, we provided Managed Hosting to deliver this value and allow them the freedom to take hosting off their proverbial plate, allowing them more time and resources to focus on their core competencies as a business.
Problem, change, and incident management requires ITSM best practices and properly configured tools in order to be effective. This is especially true for a Fortune 20 Enterprise that needs scalable processes (and the software to support it). When our client, a global electronics leader, recognized their need to have their Atlassian applications reflect and facilitate ITIL (Information Technology Infrastructure Library), they turned to us for help. Applying our extensive experience and knowledge with ITIL/ ITSM, we optimized their work practice and patterns and successfully implemented Jira Software and Confluence to help them achieve a streamlined set of processes for managing, tracking, and communicating their incidents, problems, resulting in significant reductions in meantime to recovery and resolution, increased meantime between failures, and greatly improved customer and IT Support personnel job satisfaction.
Managing and communicating the state of project work across both Software Development and IT teams are critical within an organization. However, as many companies emphasize transparency within these functions, the ability to provide real-time visibility to other business functions and management is often an afterthought. Our client, a mid-sized bank with locations across the U.S., needed to tighten up planning and execution of their software development and IT operations projects, as well as provide insights available in real-time to other business teams. This required tools and processes to enable visibility and tracking. Working with our team, our client got exactly what they needed to manage Agile and Waterfall projects across teams and business verticals.
Enterprises have increasingly adopted team collaboration systems and project management with bug/issue tracking software to plan, track and manage agile software development projects. However, as these solutions have proliferated, companies often find that multiple instances of the same software has been implemented in different business units, resulting in unintended silos that were not designed with potential future consolidation in mind. Compounding that issue, different departments implement business processes and terminology that are unique to them, and that create additional challenges when attempting to merge capabilities. Finally, as these systems are adopted more heavily and the sheer volume of data contained within them increases, stability can become a major concern and require dedicated maintenance resources.
In the realm of a business environment, growth can simultaneously be a gift and a curse. Typically, this is when an abundance of work items and opportunities consume us for a sustained period of time, or in some cases "overtime" compared to a level flow of activity. More hands, eyes, thoughts, and processes are needed internally to support the business comprehensively. Throughout history and specifically to business, evidence has shown that organizations who proactively forecast and address their support needs as it pertains to growth, allow the ability to soundly match, scale and critically deliver to the business demand at disparate levels. Therefore, allowing the gift of growth to serve as a tangible asset.
By utilizing our process expertise and knowledge of the Atlassian product suite, Praecipio Consulting standardized SDLC processes and implemented Jira, Jira Agile, Jira Service Desk, Confluence, and Stash for one of the world's largest legal and business news providers. We took a deep dive into our client's processes and created a standardization plan that allowed for disparate cross team collaboration that was unique to our client's objectives while adhering to Agile and SDLC best practices. These standards were then implemented and configured into the Atlassian product suite to provide our client with an end-to-end SDLC solution that provided increased transparency, normalization, and accelerated development processes. Producing over 5,000 news stories per day in over 73 countries, our client understands the need to deliver its products through innovative technology, quickly and accurately.
In many large and segmented Enterprise organizations, tools can be broadly implemented but most tools fail to be fully controlled and realized, understood, utilized and then ultimately adopted. This can create departmental silos and an inherent disconnection on real solutions for internal business units.
Our client, a leading provider of personal and commercial financial banking card services, was seeking to improve the performance of their TPS (Transaction Processing System) Jira Project instance. This instance was managed from the Marketing Team and critical to support the overall business.
Submitting, tracking and responding to incidents, service and change requests is a core capability required of every modern IT organization. Not only must they track and resolve issues from their users, but IT teams are also responsible for the oversight and support of technology assets themselves (i.e. laptops, servers, peripherals, etc.). Within the Information Technology Infrastructure Framework (ITIL), IT Service Management (ITSM) and IT Asset Management (ITAM) solutions have become critical components of day-to-day IT operations management at companies of all sizes and industries. But as software solutions like these have improved and business conditions have changed over time, legacy technologies have fallen behind modern capabilities and become blockers to organizational advancement. Migrating to newer, ITIL-based, extensible technology is the obvious solution in these increasingly common scenarios, but migrations require significant planning, communication, and collaboration.
OVERVIEW
Atlassian Data Center provides optimal performance and high availability for mission-critical, enterprise applications. Including availability across the most widely used team collaboration tools in the suite, Data Center delivers instant scalability for unphased system performance as your organization grows. With a tightly designed infrastructure of a load balancer and finely tuned nodes for failover, Data Center allows maximum uptime through active-active clustering. Atlassian Data Center is used by Global Fortune 20 enterprises who demand the highest level of performance from their software.
We are an IT and business process consulting company leveraging the Atlassian product suite to deliver best-in-class technology solutions to clients of all sizes and industries.