Case Studies

2 min read

Jira Service Management Implementation for a Major U.S. University Gets an A+

By Praecipio Consulting on Jan 20, 2021 8:33:53 AM

Overview

When our client, a private college outside of Boston, needed a better way to track requests across the entire university, they turned to Jira Service Desk (now Jira Service Management) and our expert team of consultants for a solution. Previously burdened with an outdated legacy system that could not withstand the load (nor could be upgraded), this nationally ranked school required custom configuration of Jira Service Management and an accompanying Confluence knowledge base to provide the functionality and performance they needed. Used to track a variety of requests across the university, from facilities to equipment, our solution needed to meet their specific use case and requirements- and be completed by the start of their rapidly approaching fall semester. 

Continue Reading
2 min read

Customized Training Program for Enterprise Multinational Retailer

By Praecipio Consulting on Jan 20, 2021 8:24:51 AM

Overview

No matter the industry or size of an organization, it is vital that businesses understand the importance of the user adoption process and the integral roles that technology and operations have in carrying out day-to-day business functions. Our client, a leading multinational retailer, needed to create a customized training program specifically for their teams in international markets. They required training content at both the team and management levels that focused on Agile, Jira and their in-house tools, Team Rosters and Roadmap. The curriculum not only had to be comprehensive in order to educate team members about these enterprise tools and share best practices, but the delivery had to be concise as well. We worked with the retail giant over a two-week period to determine the training content, program structure, delivery methods, as well as defining specific exercises for the modules and building out Lab Workbooks.

Continue Reading
2 min read

Gaming Company "Stays in the Game" by Improving Usage of Atlassian Products

By Praecipio Consulting on Jan 19, 2021 11:29:20 AM

Overview

With the onset of the worldwide Covid-19 pandemic, some industries like gaming saw a significant spike in demand for their services and products as people's lifestyles changed. Our client, a GaaS (Game-as-a-Service) company, needed an expedited solution for taking full advantage of their current Atlassian tools so that they could adapt to the new business landscape.

Continue Reading
2 min read

Advanced Roadmaps for Jira Training with Leading Oil and Gas Client

By Praecipio Consulting on Jan 19, 2021 11:27:48 AM

Overview

Our client, a worldwide leader specializing in equipment and components for the oil and gas industry, was in need of refining its overall utilization and understanding of concepts around their Advanced Roadmaps for Jira (formerly Portfolio for Jira) tool. In general, our Advanced Roadmaps for Jira training is focused and centered around:

Continue Reading
3 min read

How ITSM Solution Improved SLAs For Tech-Savvy Public Utility Provider

By Praecipio Consulting on Jul 27, 2020 3:37:31 PM

Overview

Our client, an investor-owned public utility company and one of the most technically-sophisticated providers in their industry, transitioned to an IT Service Management platform that consistently failed at providing the essential integrations, Service Level Agreements (SLA's), and IT Asset Management to sustain their organization long-term.

Continue Reading
2 min read

Agile Process Assessment For Leading Provider Of Tech-Enabled Healthcare Services

By Praecipio Consulting on Jul 20, 2020 10:08:01 AM

Overview

In the ever-changing world of IT, an organization's ability to perform cross-functionally and manage work to meet business demands is imperative to overall business success. Our client, who partners with leading health plans, healthcare providers, biotechnology, and pharmaceutical companies, wanted to bring in a professional services organization with in-depth expertise of Agile frameworks within the Atlassian ecosystem to evaluate their current usage of their Atlassian tools. Upon initial deployment of the Atlassian product suite, our client mostly leveraged out-of-the-box solutions based on Atlassian's recommendations, which had worked in the short-term but lacked scalability in critical areas as internal needs and priorities shifted towards broader organizational goals (including SAFe®).

Continue Reading
2 min read

Intranet Overhaul for Design Software Company Improves User Experience

By Praecipio Consulting on May 14, 2020 9:15:00 AM

Overview

Our client, a leading multinational company that creates software for 3D design, engineering, and entertainment, had an ongoing project to redesign and improve their internal wiki site, which was supported by Atlassian's Confluence. Our client's needs focused on a specific platform division within their organization, which would benefit from an overhaul of their current information architecture. 

Continue Reading
3 min read

Animation Studio Successfully Implements Jira Service Desk

By Praecipio Consulting on May 4, 2020 9:15:00 AM

Overview

Our client, one of the leading animation studios in the world, had utilized a system for years that they developed in-house to manage incoming work requests. Over time, they started to see issues arise with the functionality and integration of their platforms, such as unsatisfactory user experience, lack of customization, and the inability to automate repetitive tasks. In this particular case, the onboarding and offboarding processes became problematic and subsequently left their IT team members to manually create several tasks within their system each time an employee either joined or left the company.

Continue Reading
4 min read

Maximizing Atlassian Tools to Implement Enterprise Service Management (ESM) Best Practices

By Praecipio Consulting on Mar 30, 2020 5:49:19 PM

Overview

For organizations wanting to thrive in the digital world that is constantly evolving, they must be equipped with innovative technology and streamlined business processes that enable them to maximize their performance. Our enterprise client, a worldwide leader for electronic payments, processes over $14 trillion in payments and secure transactions per day. With almost 4,000 employees in 34 countries, this global client powers electronic payments and banking for more than 5,300 organizations around the world, including 18 of the top 20 banks worldwide. 

Continue Reading
2 min read

Process Assessment for the Largest U.S. Dept of Energy Science Research

By Praecipio Consulting on Jul 18, 2019 10:00:00 AM

Overview

Being a Platinum Atlassian Solutions Partner allows us to come in contact with a wide variety of clients from different industries and disciplines. Our client, the largest U.S. Department of Energy Science Research and Energy Laboratory Securities, was in search of a professional services provider to access their current Atlassian products and guide them on best practices for optimal configuration, as well as best practices for IT and SDLC processes. In addition, the client utilized the Atlassian Marketplace tool EazyBI for reporting purposes across their Jira Software platform.

Continue Reading

Upcoming Webinars

Past Webinars

Case Studies

Blog