Overview
When our client, a private college outside of Boston, needed a better way to track requests across the entire university, they turned to Jira Service Desk (now Jira Service Management) and our expert team of consultants for a solution. Previously burdened with an outdated legacy system that could not withstand the load (nor could be upgraded), this nationally ranked school required custom configuration of Jira Service Management and an accompanying Confluence knowledge base to provide the functionality and performance they needed. Used to track a variety of requests across the university, from facilities to equipment, our solution needed to meet their specific use case and requirements- and be completed by the start of their rapidly approaching fall semester.