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Case Studies

3 min read

How ITSM Solution Improved SLAs For Tech-Savvy Public Utility Provider

By Praecipio Consulting on Jul 27, 2020 3:37:31 PM

Overview

Our client, an investor-owned public utility company and one of the most technically-sophisticated providers in their industry, transitioned to an IT Service Management platform that consistently failed at providing the essential integrations, Service Level Agreements (SLA's), and IT Asset Management to sustain their organization long-term.

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2 min read

Agile Process Assessment For Leading Provider Of Tech-Enabled Healthcare Services

By Praecipio Consulting on Jul 20, 2020 10:08:01 AM

Overview

In the ever-changing world of IT, an organization's ability to perform cross-functionally and manage work to meet business demands is imperative to overall business success. Our client, who partners with leading health plans, healthcare providers, biotechnology, and pharmaceutical companies, wanted to bring in a professional services organization with in-depth expertise of Agile frameworks within the Atlassian ecosystem to evaluate their current usage of their Atlassian tools. Upon initial deployment of the Atlassian product suite, our client mostly leveraged out-of-the-box solutions based on Atlassian's recommendations, which had worked in the short-term but lacked scalability in critical areas as internal needs and priorities shifted towards broader organizational goals (including SAFe®).

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2 min read

Intranet Overhaul for Design Software Company Improves User Experience

By Praecipio Consulting on May 14, 2020 9:15:00 AM

Overview

Our client, a leading multinational company that creates software for 3D design, engineering, and entertainment, had an ongoing project to redesign and improve their internal wiki site, which was supported by Atlassian's Confluence. Our client's needs focused on a specific platform division within their organization, which would benefit from an overhaul of their current information architecture. 

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3 min read

Animation Studio Successfully Implements Jira Service Desk

By Praecipio Consulting on May 4, 2020 9:15:00 AM

Overview

Our client, one of the leading animation studios in the world, had utilized a system for years that they developed in-house to manage incoming work requests. Over time, they started to see issues arise with the functionality and integration of their platforms, such as unsatisfactory user experience, lack of customization, and the inability to automate repetitive tasks. In this particular case, the onboarding and offboarding processes became problematic and subsequently left their IT team members to manually create several tasks within their system each time an employee either joined or left the company.

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4 min read

Maximizing Atlassian Tools to Implement Enterprise Service Management (ESM) Best Practices

By Praecipio Consulting on Mar 30, 2020 5:49:19 PM

Overview

For organizations wanting to thrive in the digital world that is constantly evolving, they must be equipped with innovative technology and streamlined business processes that enable them to maximize their performance. Our enterprise client, a worldwide leader for electronic payments, processes over $14 trillion in payments and secure transactions per day. With almost 4,000 employees in 34 countries, this global client powers electronic payments and banking for more than 5,300 organizations around the world, including 18 of the top 20 banks worldwide. 

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2 min read

Process Assessment for the Largest U.S. Dept of Energy Science Research

By Praecipio Consulting on Jul 18, 2019 10:00:00 AM

Overview

Being a Platinum Atlassian Solutions Partner allows us to come in contact with a wide variety of clients from different industries and disciplines. Our client, the largest U.S. Department of Energy Science Research and Energy Laboratory Securities, was in search of a professional services provider to access their current Atlassian products and guide them on best practices for optimal configuration, as well as best practices for IT and SDLC processes. In addition, the client utilized the Atlassian Marketplace tool EazyBI for reporting purposes across their Jira Software platform.

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2 min read

Strategic Atlassian Solutions serve as Building Blocks for Builders

By Praecipio Consulting on Jun 20, 2019 8:09:00 PM

Overview

Our client, a Top 10 U.S. Homebuilder and Fortune 100 Fastest-Growing company, was looking for help regarding asset management, reporting, and guidance around best practices. There was a great lack of experience for the Admin who oversaw these internal tools, most notably Jira Service Desk.

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5 min read

Turning an Arduous Path of Agile Transformation into a Polished Deliverable

By Praecipio Consulting on May 9, 2019 11:21:00 AM

Overview

Creating and maintaining a shared understanding and mutual trust between densely populated departments of an organization can prove difficult without complete buy-in and effective collaboration. Teams can be separated by a number of variables, but a key point to highlight would be the way in which they're organized. Poor execution of organization can contribute to poor outcomes, especially if their supporting tools are misaligned with what they actually seek to accomplish as an organization.

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2 min read

Transportation company moves from a home-grown ITSM system to Atlassian

By Praecipio Consulting on Feb 14, 2019 11:06:00 AM

Overview

Learn how Praecipio Consulting successfully assisted an American freight carrier and transportation company with their transition from a home-grown ITSM system to the Atlassian tool suite.

Praecipio Consulting's active client recently upgraded and restructured their Jira application. This was their tool of choice for project and issue tracking to support their internal business process functions. However, due to the growing demand of their business, they were in need of a lightweight, dependable, and scalable service solution. They also needed to factor in an Asset Management solution.

Logistics just happened to be their business industry and the logistics of the Atlassian tool suite would prove to be monumental for their internal ITS team. This team was responsible for making the move from their home-grown systems that supported internal time-tracking, project intake, and service management.

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3 min read

Online Travel Company Implements Bitbucket to Maximize SDLC Processes

By Praecipio Consulting on Jan 31, 2019 4:21:43 PM

Overview

Utilizing our integrated delivery methodology, Praecipio Consulting implemented Bitbucket to maximize SDLC processes for a leading travel website. We provided our client with a high-performance implementation of Bitbucket and successfully optimized their collaborative functions. The success of the project has paved the way for additional Atlassian product implementations with the goal of achieving full traceability and fueling enthusiasm in the company for future Atlassian implementations. With over 730,000 global flight shoppers visiting their site a day, our client knows best business practices and demands the same of their technology- which is why they chose Praecipio Consulting and Atlassian for their enterprise IT needs.

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