Fun fact: At Workato's 2020 Partner Awards, Praecipio Consulting took home the Partner Award for IT Automations for the work that we did in collaboration with Workato and a leading animation studio to deliver an integrated Incident Management solution. The award recognizes our value in streamlining the incident management process through the integration of on-call tools, leading to improved resolution times and an enhanced experience for both the agent and customer.
And now, you can find this exact solution to in Workato's recently-launched Automation Marketplace, an online marketplace of best-in-class workflow automations across various business functions inside an enterprise. The Praecipio Consulting team created a solution around Incident Management using Workato and the Atlassian suite that seamlessly communicated to Jira Service Desk, Slack, AND PagerDuty. This recipe for success keeps agents focused on helping their users (rather than trying to figure out which tool has the most up-to-date information) and delivering an exceptional experience for the client's customers.
Head over to Workato's automation portal, where we outlined exactly how to implement this solution within your organization. And for more information about how we use Workato, check out our recent case study on Enterprise Service Management!