2020 has been a roller coaster of a year, and few would have predicted that this year many of us would be working from home and facing some of the most critical challenges of our professional careers. And while this will pass, many leading businesses are taking this time as an opportunity to break away from traditional molds to better position themselves for the next challenge.
Over the past few weeks, we have worked closely with our clients, some of the largest names in their respective industries, to understand where they want to focus their resources to not only weather this storm but also better prepare them for future ones as well. We found that our clients are primarily in need of solutions that keep the business moving forward, connect employees, and control costs.
Shifting from Legacy Systems
Servers and the teams that maintain them are expensive. This is by no means news to anyone, but when we look at critical systems and infrastructure, most solutions now have cloud options that are less expensive and perform better than legacy server solutions. Most companies that reach out to us want to understand two things:
- Which is the best solution for me: Atlassian Cloud or an AWS Data Center?
- What will it take to get me there?
Offloading your current infrastructure for critical business tools like Jira and Confluence on to more scalable, lower-overhead-cost options like AWS or the Atlassian Cloud can save your business a lot of money, plus it takes the maintenance burden off of your teams. To find out which option is best for your business, there are a lot of considerations - things like data residency and customizations made to your current environment.
Praecipio Consulting has a team of experts that would be happy to work with you virtually to understand the complexities of your situation and provide a solution fit for you. For more depth on the subject, try this webinar on planning your Jira Server to Cloud migration, which focuses on migrating to the Atlassian Cloud and walks you through the steps in preparing for any type of migration. This case study on a project we completed with one of our clients in the healthcare industry is also helpful for understanding how to achieve a successful migration.
Contracting out administrative functions
Businesses are restructuring teams to best serve their companies. This can take the form of job alignment since people are the most expensive and valuable resource. The Atlassian tools are often administered by folks as a secondary job, and in our experience, this role is one that bounces around from person to person in times of reorganization. When companies go through a transition, people tend to make unintentional bad decisions that negatively impact the instance in the long run due to undertrained and overstretched administrators.
If that sounds familiar, now is the time to offload the day-to-day problems of administration to our Managed Service team who can proactively support your organization's administrative needs and on an ad-hoc basis when necessary. This allows your administrators to focus on their key functions, and it gives you greater peace of mind knowing that the work inside your Atlassian environment is performed correctly and fulfilling your requirements. To better understand how Managed Services can support your organization, check out this case study on how we helped a leading rail technology company achieve stability and more functionality through Managed Services.
Optimizing for virtual work
Given that many Atlassian administrators are implementing requests and fixes rather than providing a solution for the problem, many processes built in the tool are not optimized for virtual work. Processes are often built into the tool that assume employees will be in the same setting, which may not translate well for remote work settings. This is the downfall of a powerful tool that has infinite configuration possibilities.
Praecipio Consulting can help your teams understand the principles of leading frameworks like SAFe, DevOps, and ITL, and we develop solutions that align with any type of work environment. Having these frameworks in place and powerful tools to support them sets you up for success and gives you the capacity to easily scale your infrastructure as your business evolves. For a better understanding of how we maximized the Atlassian tools for a worldwide electronic payment processor using ITSM best practices, check out this case study.
Virtual training on the Atlassian tools
As employees have shifted to working from home, businesses are seeing that employees may not possess the level of understanding with Jira that they thought. Without the in-person help that comes from an office setting, businesses are in search of ways to train their employees from their homes. At Praecipio Consulting, we are equipped to offer several Atlassian-designed and custom training courses around the Atlassian applications. We have provided virtual training long before the current state of affairs and can easily bring your employees up to speed with essential knowledge and hands-on practice.
We are in this together!
Although these times are unprecedented, we have operated and navigated within the virtual landscape for many years and would be happy to discuss your organization's challenges. Together, we can keep you on the path for greater success in the future by taking the right steps today. We look forward to learning how we can serve your organization, but until then, stay safe and stay healthy.