Documenting performance tactics, improvements, and process methodology is considered a standard practice in business. The information documents ways a firm has improved its business processes over time, and how those processes can be applied to the daily execution of tasks. Spreadsheets, docs, and presentations should populate the collection. If updated regularly, the information serves as a reference when it’s needed—but is only successful if the information is timely and easily accessible.
The information described above should be considered a core asset to the firm. As a core asset, the information should be used daily to explain how and why the processes we use today work. If a firm’s operations are remarkably efficient, that efficiency should be explained with conceptual and metric information. The information should be an instant reference for employees.
Since instant access is the only way to achieve efficiency in the digital age, bookshelf-binder documentation won’t ensure success. A centralized process repository (CPR) will.
A CPR stores this information electronically, and should be active in reporting, monitoring, and managing business processes. They should constantly collect knowledge from employees, creating a reference system by merely holding the documents employees use daily to execute their projects. Ideally, the CPR provides information about:
- The definition of each process
- How the process is applied
- Who is responsible for executing it
- Inputs and outputs
…and information about how to measure their success and improve their steps.
Making the repository accessible at any time, with only a few clicks ensures efficiency. We believe centralizing information can lead to less complication and clearer information flow. It’s instantly profitable. Process-driven workspaces with document storage and automation abilities give firms the ability to centralize their data and use a central location to collaborate on projects and daily tasks. The CPR accomplishes this in any industry.
We emphasize to clients that well-defined processes identify conceptual or metric information worth capturing. When captured, this information can yield valuable decision-making information—a lifeline for success. Not to be cheesy, but this is where the acronym CPR gets its meaning. The centralized information repository literally keeps a business’ efficiency alive, without the mouth-to-mouth.
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