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3 min read

Enterprise Service Management Blog Series (Part 2): Three Key Benefits of ESM

By Praecipio Consulting on Aug 5, 2020 4:48:47 PM

If one system can do with relative ease what it used to take multiple systems to do, it makes sense to use that one system, right? Following up on our first blog post of this series, we continue to explore the benefits that ESM brings to an organization. 

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4 min read

Enterprise Service Management Blog Series (Part 1): Why ESM Is Hardly A New Concept

By Praecipio Consulting on Jul 22, 2020 12:45:00 PM

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2 min read

How to Track MTTR With Jira

By Praecipio Consulting on May 26, 2020 9:15:00 AM

One of the most important metrics for IT and Customer Service teams that solve problems and answer customer questions is mean time to resolution, commonly referred to as MTTR. Atlassian defines MTTR as the average time it takes for an issue to reach a resolved state, as measured from the time the ticket was created. It’s an exceedingly important metric to track, especially for IT teams because it is one of the few great ways to quantify team productivity. When tracked and reported over time, it becomes possible to determine the efficacy and ROI of business process improvements. While Jira gives us an easy way to track service level agreements (aka SLAs), there is no great built-in tool for tracking MTTR (yet).

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2 min read

How Jira Can Help Your Teams Work Remotely

By Praecipio Consulting on May 8, 2020 9:15:00 AM

According to a recent article published in the Harvard Business Review, one of the common challenges when working from home is a lack of access to information. At Praecipio Consulting, we often see this challenge with many teams, especially they remotely. Here's how Jira can help:

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2 min read

Why Now Is a Perfect Time to Start Daily Stand-up Meetings

By Praecipio Consulting on May 1, 2020 9:15:00 AM

Many software development teams have done well with the stay-at-home orders since they are accustomed to the work-from-home lifestyle. One factor for their success with remote work–both before and during the shelter-in-place–is the daily stand-up meeting, which forms part of the Agile movement in software development, primarily because development work is invisible and hard to understand.

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2 min read

Five Stages of ITIL and the Atlassian Suite

By Praecipio Consulting on Jan 7, 2020 12:30:00 PM

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2 min read

Team Coleson Golf Tournament Fundraiser for JDRF Austin

By Praecipio Consulting on Oct 4, 2019 2:42:08 PM

Praecipio Consulting has been an active member of Pledge 1%, the movement to build corporate philanthropy, since 2015. The mission-driven non-profit asks members to pledge 1% of equity, 1% of time, and 1% of profits to a variety of charitable causes. Praecipio Consulting has fostered on-going relationships with the Colorado River AllianceDam that CancerTreeFolks, and the Coastal Conservation Association, to name a few, since becoming involved with the Pledge 1% initiative.

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2 min read

How to Solve: "Too Many Jira Email Notifications"

By Praecipio Consulting on Aug 20, 2019 8:03:00 PM

“Jira sends too many emails.”

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3 min read

What’s the Difference? Agile Coach vs Agile Consultant

By Praecipio Consulting on Jul 9, 2019 12:17:00 PM

Agile has become quite the buzz word within the software development community. Some of the most successful software companies are known for how Agile they are and how often they can release code in production. However, before becoming Agile in software development, these companies first embraced and implemented the Agile framework across the entire organization–not just with the technology team, but with HR, Finance, Biz Dev, Legal, etc. And this isn't something that they accomplished overnight. 

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3 min read

Our Pledge to Not Give T-shirts at Atlassian Summit 2019

By Praecipio Consulting on Mar 21, 2019 11:05:54 AM

As a Gold Sponsor for this year’s Atlassian Summit, we get it - t-shirts are cool. And at past Summits, we’ve given away some awesome t-shirts but this year when you come by Praecipio Consulting's booth, expect to be given something much more meaningful... Something even life-changing.

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