Jira Service Desk for

Citizen Engagement

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Atlassian & Citizen Engagement

Jira Service Desk Demo

Jira Service Desk for Citizen Engagement - Empower Citizens,
Streamline Operations

State and local government agencies accomplish their missions when they can engage and serve citizens as efficiently as possible. But for many cash-strapped agencies, paper forms, faxes, and phone interactions are still the primary access to information and services. Atlassian Jira Service Desk changes the game:

Instant responses and self-service

Do away with the burden and inefficiency of paper forms. Now citizens can get information and request services as easily as they order products online.

Transparent, optimized ticketing workflows

Streamline inter-agency interactions and share reports on workloads, SLAs, and customer satisfaction with configurable dashboards and templates. Reduce costs, decrease response times and close tickets faster.

Modernize and customize agency operations

Integrate multilingual services, smartphone interactions, and live chat via hundreds of apps available in the Atlassian Marketplace.

Jira Service Desk is a powerful, collaborative, and affordable solution for empowering and serving citizens. With a modern interface, and enterprise-class features, Jira Service Desk enables agency teams to achieve mission success by delivering modern, efficient citizen engagement and customer service.



Praecipio Consulting is a leading interdisciplinary process framework and technology consulting firm. Specializing itself in ITSM, Scaled Agile, and DevOps amongst other frameworks, Praecipio Consulting has helped industry leaders in aerospace, automotive, banking and FinTech, beverage, durable goods, electronics, film and entertainment, healthcare, insurance, life sciences, retail, technology to name a handful. As an Atlassian Solution Partner, Praecipio Consulting leverages the Atlassian suite of products and Atlassian Marketplace apps to build, implement, and activate best-in-class solutions. A portfolio of services help Praecipio Consulting customers maximize their benefit and utilization of these products with best practices, training, hosting and managed services, migration, upgrades and consolidations, and custom development.

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“We had a unique upgrade and migration. The deeper we dove into it we realized it was not a typical effort, so we sought out Praecipio Consulting’s expertise to accomplish this. Praecipio Consulting’s team was integral in this project, providing unique expertise to ensure we achieved a successful end result. They were professional, courteous, and highly responsive to our needs during the entire process and their insight into complex efforts like this will greatly benefit us in the future.” 

- Texas Conference of Urban Counties


“Praecipio Consulting’s Jira training sessions were very informative. They did a lot to close our knowledge gaps. We have nothing but positive feedback and thank you’s.”



If you have any questions or would like to learn how to scale your organization with Atlassian Tools, please contact us.