Technology Events

2 min read

Incident Management Game Day - St. Louis

Mar 5, 2018 11:00:00 AM

Wednesday, April 25

6 - 9 p.m. CST

Sheraton Westport Chalet

Join Praecipio Consulting, xMatters, and MoogSoft for a fun and interactive Incident Management Game Day at the Sheraton Westport Chalet (Laptops required!).

How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help reduce MTTR* and provide world-class IT support.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Atlassian's Jira Service Desk, HipChat, Status Page and others.

Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting.

Who should attend?
If you're an IT pro this one is definitely for you! But there's something for non-IT folks, too. Designers, technical writers, project managers - everyone - can learn how to participate in providing a better customer experience through a service desk simulation.

What else should you know?
Admission to this event is free and includes a delicious dinner menu, drinks, and games to follow at Westport Social. We'll also be offering cool swag and sweet door prizes. Bring a laptop, and YES, bring co-workers that would be interested in this workshop.

When:

Wednesday, April 25
6-9 p.m. PT

Where:

Workshop:

Sheraton Westport Chalet

191 & 900 Westport Plaza

St Louis, Missouri, 63146

Drinks and games:

Westport Social

910 W Port Plaza Dr,

St. Louis, MO 63146

 

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