Wednesday, March 21,
5 - 9 p.m. CST
Hotel Chicago + SPiN
Join Praecipio Consulting, xMatters, and MoogSoft for a fun and interactive Incident Management Game Day at the Hotel Chicago (Laptops required!).
How fast can you resolve an incident? Find out how Atlassian and other ITSM tools can help reduce MTTR* and provide world-class IT support.
From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Atlassian's Jira Service Desk, HipChat, StatusPageand others.
Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting.
Who should attend?
If you're an IT pro this one is definitely for you! But there's something for non-IT folks, too. Designers, technical writers, project managers - everyone - can learn how to participate in providing a better customer experience through a service desk simulation.
What else should you know?
Admission to this event is free and includes a delicious dinner menu, drinks, ping pong to follow at SPiN, located right beneath Hotel Chicago. We'll also be offering cool swag and sweet door prizes. Bring a laptop, and YES, bring co-workers that would be interested in this workshop.
Wednesday, March 21
6-9 p.m. PT
333 N. Dearborn
Chicago, IL 60654