Case Studies

2 min read

Fortune 20 Electronics Company Optimizes Jira and Confluence for ITSM Best Practices

By Praecipio Consulting on Jan 31, 2019 3:52:50 PM

Overview

Problem, change, and incident management requires ITSM best practices and properly configured tools in order to be effective. This is especially true for a Fortune 20 Enterprise that needs scalable processes (and the software to support it). When our client, a global electronics leader, recognized their need to have their Atlassian applications reflect and facilitate ITIL (Information Technology Infrastructure Library), they turned to us for help. Applying our extensive experience and knowledge with ITIL/ ITSM, we optimized their work practice and patterns and successfully implemented JIRA Software and Confluence to help them achieve a streamlined set of processes for managing, tracking, and communicating their incidents, problems, resulting in significant reductions in meantime to recovery and resolution, increased meantime between failures, and greatly improved customer and IT Support personnel job satisfaction.

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2 min read

National Banking Institution Implements Jira Software for Agile SDLC and Waterfall Management

By Praecipio Consulting on Jan 31, 2019 3:51:12 PM

Overview

Managing and communicating the state of project work across both Software Development and IT teams are critical within an organization. However, as many companies emphasize transparency within these functions, the ability to provide real-time visibility to other business functions and management is often an afterthought. Our client, a mid-sized bank with locations across the U.S., needed to tighten up planning and execution of their software development and IT operations projects, as well as provide insights available in real-time to other business teams. This required tools and processes to enable visibility and tracking. Working with our team, our client got exactly what they needed to manage Agile and Waterfall projects across teams and business verticals.

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3 min read

The World's Largest Broadcasting and Cable Television Company Migrates and Streamlines Jira Solution

By Praecipio Consulting on Jan 31, 2019 3:48:24 PM

Overview

Enterprises have increasingly adopted team collaboration systems and project management with bug/issue tracking software to plan, track and manage agile software development projects. However, as these solutions have proliferated, companies often find that multiple instances of the same software has been implemented in different business units, resulting in unintended silos that were not designed with potential future consolidation in mind. Compounding that issue, different departments implement business processes and terminology that are unique to them, and that create additional challenges when attempting to merge capabilities. Finally, as these systems are adopted more heavily and the sheer volume of data contained within them increases, stability can become a major concern and require dedicated maintenance resources.

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5 min read

Tipping the Scale for Enterprise Growth

By Praecipio Consulting on Jan 31, 2019 3:15:50 PM

An Atlassian Applications Migration to AWS.

Overview

In the realm of a business environment, growth can simultaneously be a gift and a curse. Typically, this is when an abundance of work items and opportunities consume us for a sustained period of time, or in some cases "overtime" compared to a level flow of activity. More hands, eyes, thoughts, and processes are needed internally to support the business comprehensively. Throughout history and specifically to business, evidence has shown that organizations who proactively forecast and address their support needs as it pertains to growth, allow the ability to soundly match, scale and critically deliver to the business demand at disparate levels. Therefore, allowing the gift of growth to serve as a tangible asset.

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4 min read

Legal and Business News Provider Implements Atlassian Stack and Standardizes SDLC

By Praecipio Consulting on Jan 31, 2019 12:28:00 PM

Overview

By utilizing our process expertise and knowledge of the Atlassian product suite, Praecipio Consulting standardized SDLC processes and implemented Jira, Jira Agile, Jira Service Desk, Confluence, and Stash for one of the world's largest legal and business news providers. We took a deep dive into our client's processes and created a standardization plan that allowed for disparate cross team collaboration that was unique to our client's objectives while adhering to Agile and SDLC best practices. These standards were then implemented and configured into the Atlassian product suite to provide our client with an end-to-end SDLC solution that provided increased transparency, normalization, and accelerated development processes. Producing over 5,000 news stories per day in over 73 countries, our client understands the need to deliver its products through innovative technology, quickly and accurately.

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2 min read

Managed Healthcare Consortium Organization Obtains Critical Atlassian Tool Playbook

By Praecipio Consulting on Jan 27, 2019 3:56:07 PM

Overview

In many large and segmented Enterprise organizations, tools can be broadly implemented but most tools fail to be fully controlled and realized, understood, utilized and then ultimately adopted. This can create departmental silos and an inherent disconnection on real solutions for internal business units.

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3 min read

World's Largest Beverage and Brewing Company Migrates to Atlassian ITSM Platform

By Praecipio Consulting on Dec 30, 2017 4:10:00 PM

Overview

Submitting, tracking and responding to incidents, service and change requests is a core capability required of every modern IT organization. Not only must they track and resolve issues from their users, but IT teams are also responsible for the oversight and support of technology assets themselves (i.e. laptops, servers, peripherals, etc.). Within the Information Technology Infrastructure Framework (ITIL), IT Service Management (ITSM) and IT Asset Management (ITAM) solutions have become critical components of day-to-day IT operations management at companies of all sizes and industries. But as software solutions like these have improved and business conditions have changed over time, legacy technologies have fallen behind modern capabilities and become blockers to organizational advancement. Migrating to newer, ITIL-based, extensible technology is the obvious solution in these increasingly common scenarios, but migrations require significant planning, communication, and collaboration.

Topics: technology
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2 min read

Atlassian Data Center

By Praecipio Consulting on Dec 12, 2016 11:00:00 AM

OVERVIEW

Atlassian Data Center provides optimal performance and high availability for mission-critical, enterprise applications. Including availability across the most widely used team collaboration tools in the suite, Data Center delivers instant scalability for unphased system performance as your organization grows. With a tightly designed infrastructure of a load balancer and finely tuned nodes for failover, Data Center allows maximum uptime through active-active clustering. Atlassian Data Center is used by Global Fortune 20 enterprises who demand the highest level of performance from their software.

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