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2 min read

Which Jira Product Do I Need?

Oct 29, 2019, 11:53:00 AM

Atlassian, the developer of Jira, has a wide variety of products. If you're here, you're probably wondering about a few specifically:

  • Jira Software
  • Jira Service Desk
  • Jira Core

Particularly, what the heck is the difference between them? Which is better/ Which do I need to use? Can I use more than one? Take a look to learn more about each Atlassian Jira product and discover which tool makes sense for your team. 

Jira Software

When you're thinking of Jira, it's most likely you're thinking of Jira Software, Atlassian's biggest Jira (and oldest) product. If you're a user in a Jira Software Instance you can:

  • Work in Software projects
  • View issues in kanban or scrum boards
  • Run sprints
  • Track releases

If you're developing code or are running your teams in an Agile way, Jira Software is likely for you. 

Jira Service Desk

Jira Service Desk, on the other hand, is Atlassian's answer to ITSM (IT Service Management) —it gives you customer portals and the ability to allow unlicensed users to submit tickets to your team. 

If you're working as an agent in a Jira Service Desk instance you can:

  • Work in Service Desk projects
  • Work on tickets submitted through a customizable customer portal
  • View issues in queues
  • Track Service Level Agreements (SLAs)

If your team manages request intake (internal or external) and are tracking SLAs or service requests, Jira Service Desk may be your answer.

Jira Service Desk is ITIL certified, but any team can use it. For more information on this, watch this Webinar to hear how non-technical teams can use Atlassian.

Jira Core

Jira Core is Atlassian's business team offering. If you want to track projects without too many bells and whistles, Jira Core and its "Business" projects will get you there. 

With Jira Core any team can do things like:

  • Manage projects or campaigns
  • Track assets
  • Anything that requires moving work through a workflow

Jira Core ships with both Jira Software and Jira Service Desk, so if your organization has either already, then you can try out a business project today. 

So what do I do now?

Any Jira instance can have any combination of these three products, which makes it very easy to cover multiple parts of your organization.

Each offering brings a number of ways to make Jira work for you and your team, and each type of instance lets you customize everything from permissions to specialized workflows to better fit your organization. 

Now that you've got that figured out, contact Praecipio Consulting to help with your licensing needs or to simply help you get started.

Written by Morgan Folsom

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