Blogs

3 min read

Reporting on Jira in Confluence with the Jira Issues Macro

By Morgan Folsom on Aug 27, 2018 11:00:00 AM

One of the most powerful integrations in the Atlassian ecosystem is the native link between Jira and Confluence. For users working in both tools, the transition can be seamless if you do it right, but clunky if you don't. 

Now, what if I told you there was just one Confluence macro you could start using today that will immediately make reporting in Confluence easier and help you (and your team) keep track of your work? The Jira Issues macro is the go-to when reporting in Confluence.

Here are some tips to get your team to live their Atlassian life-to-the-fullest.

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3 min read

How to Extinguish Fires with Jira Service Desk Automations

By Brian Nye on Aug 27, 2018 11:00:00 AM

While service desk agents do everything they can to avoid firefighting, they are often focused on extinguishing one fire and moving to the next. This usually causes tickets to smolder in some status of "not quite done" until months later when they will finally be closed out (thanks bulk edit!). The good news: there is a way to keep things moving using out-of-the-box functionality. No longer will your metrics be inaccurate because people aren't "moving their tickets through the system." Jira Service Desk can help do the moving for you with automation.

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4 min read

Save Millions in a Matter of Minutes with Jira Service Desk

By Jack Harding on Jul 23, 2018 11:00:00 AM

Automation saves teams from the monotony of repeatable processes. More importantly, it saves businesses time and money. According to a recent report by our partner Splunk and Quocirca, organizations face an average of 1,200 IT Incidents every month. Using automation to reduce the time it takes to resolve these incidents is a no-brainer. In this article, we'll describe how you can implement time and cost saving business process automation rules in a matter of minutes using Jira Service Desk.

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2 min read

Five Signs You Can Forgo A Custom Jira Service Desk Implementation

By Praecipio Consulting on Jul 23, 2018 11:00:00 AM

Implementation

In many walks of life, the word custom is synonymous with time and money. This is particularly true of technical solutions, and Jira Service Desk is no exception. It’s not unusual for a Jira Service Desk implementation to result in an intensive months-long project involving significant resources for the development of custom workflows. If that doesn’t sound ideal, you’ll be relieved to learn that there’s another option: A Quick Start implementation by Praecipio Consulting.

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4 min read

DevOps ROI: Streamline Processes, Improve Outcomes

By Praecipio Consulting on Jul 3, 2018 11:00:00 AM

Investing in technology should be exactly that: an investment. Technology should accelerate your business and allow you to deliver products and services to your customers more quickly. In a word, DevOps. At Praecipio Consulting, not only do we help organizations adopt DevOps best practices, but we work in it every day with our products and even within our services organization. Investing in the right technology to drive your DevOps initiatives should net you a significant ROI, but why?

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5 min read

Top 5 Ways Jira Portfolio Increases ROI

By Praecipio Consulting on Oct 15, 2014 11:00:00 AM

Your organization is made up of many moving parts- from team members, to products, to stakeholders. Everyone has different project management needs, and the larger your organization, the greater the need for best practices in project management. Nobody knows project planning and tracking better than Atlassian, who continue to build industry-favorite SDLC tools like Jira and Confluence to enhance your team's collaboration and visibility. This year, they raised the bar even higher with the release of Jira Portfolio. You can track real-time adjustments to product releases and analyze use of resources in one central location to determine the best course of action every time for reliable delivery.  

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4 min read

Collaboration Best Practices - 3 Reasons Why Email Hurts Your Productivity

By Praecipio Consulting on Dec 12, 2012 11:00:00 AM

The following content was taken from Atlassian.com:

One of the turning points for communication in the workplace was the invention of email. Historically it’s been the easiest way to make contact in any business relationship – short, pointed conversations with the teammates you work closest with, or quick messages to people you’re communicating with for the very first time. You could say it changed the way we all work. Since its inception, however, the notion that email is also a good channel for team collaboration is what’s holding us all back.

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3 min read

How to Customize your JIRA Dashboards

By Praecipio Consulting on Jul 12, 2012 11:00:00 AM

About Dashboards and Gadgets

The JIRA Dashboards is the first screen you see when you log in to JIRA. It can be configured to display many different types of information, depending on your areas of interest.

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1 min read

Lean Thinking- Reducing Process Generated Waste Atlassian Platinum Enterprise Solution Partners

By Praecipio Consulting on Jun 18, 2012 11:00:00 AM

Lean thinking allows organizations to determine value, and organize their value creation processes in a specific sequence. This fundamental understanding of the value stream allows organizations to dived their work processes into:

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1 min read

Client Spotlight: EPB of Chattanooga Atlassian Platinum Enterprise Solution Partners

By Praecipio Consulting on Sep 21, 2010 11:00:00 AM

Electric Power Board (EPB) is an electric and telecommunications company owned by the city of Chattanooga, Tennessee. EPB provides electricity, cable, and as of this month, the fastest internet in the US to greater Chattanooga.

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