Blogs

3 min read

The Intranet is Dead!

By Praecipio Consulting on Jul 27, 2018 11:00:00 AM

Over the past few years, we have worked with a variety of organizations to help design and build intranets. The majority of these organizations were moving away from sites that were built on Microsoft’s SharePoint stack, and were looking for custom designs to better meet business needs. From creating intranets from scratch to simply offering a new look and feel, we have seen it all, and we know what works well and what doesn't. And we have noticed commonalities between organizations looking for an intranet solution. Organizations often share the same goals and challenges, and all can agree that the idea of building an intranet can seem daunting. 

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2 min read

Five Signs You Can Forgo A Custom Jira Service Desk Implementation

By Praecipio Consulting on Jul 23, 2018 11:00:00 AM

Implementation

In many walks of life, the word custom is synonymous with time and money. This is particularly true of technical solutions, and Jira Service Desk is no exception. It’s not unusual for a Jira Service Desk implementation to result in an intensive months-long project involving significant resources for the development of custom workflows. If that doesn’t sound ideal, you’ll be relieved to learn that there’s another option: A Quick Start implementation by Praecipio Consulting.

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2 min read

Three Weeks to an ITIL-based Service Desk—No, Really

By Praecipio Consulting on Jun 12, 2018 11:00:00 AM

If you’ve attempted a Jira Service Desk (JSD) implementation on your own or reviewed proposals from consulting firms offering to do the work, chances are a three-week implementation sounds pretty far-fetched. But I assure you, not only is it possible—it’s something we do regularly.

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2 min read

How ChatOps Can Connect Your Remote & Traveling Workers

By Praecipio Consulting on May 3, 2018 11:00:00 AM

Have you ever missed a deadline because your team couldn’t get aligned? Maybe a key team member was traveling, or you spent too much time discussing the plan instead of implementing it. Have you ever tried to “rally” through email? It starts out with good intentions; but 43 messages later, someone was left off the thread, and you’re trying to determine action items by sifting through a lengthy email chain.

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4 min read

How Samsung does lean ITIL® with Jira Service Desk

By Praecipio Consulting on Oct 13, 2017 11:00:00 AM

October 12, 2017

This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT Chief of Staff at Samsung Austin R&D Center and Austin AUG Leader. Based on their presentation “The Power of Process: How Samsung Implemented ITIL” at Summit San Jose 2017.

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4 min read

Ideation to Implementation with Lucidchart and the Atlassian Trio

By Praecipio Consulting on Feb 22, 2017 11:00:00 AM

Guest post by Lucidchart

As the first third-party app to integrate with Confluence, Jira, and HipChat, Lucidchart allows you to add diagrams to each of these Atlassian tools in order to clarify your ideas and foster collaboration. The Lucidchart add-on will feel like a natural extension of your Atlassian apps. Using Lucidchart in conjunction with this powerful trio can improve the effectiveness of your team collaboration all the way from ideation to implementation.

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5 min read

All-Star Incident Management: How to Be Like Mike

By Praecipio Consulting on Mar 21, 2016 11:00:00 AM

The best teams sync with each other. Think of the intangible magic conjured by the Championship-sweeping Chicago Bulls of the 90's, helmed by Michael Jordan. They ran their offense to perfection, playing to the strengths of each team member and executing each step in perfect rhythm to put points on the board. Any member of those teams will tell you their success came not only from having high-performing people but from working together within an established offense, or process. Because they bought in and trusted the process, each team member knew his responsibility at all times. The team ran time-tested methodologies for getting the win, adjusting as needed after analyzing the other team's strategy. Basketball is all about strategy, process, and teamwork.


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2 min read

The Atlassian Appeal

By Praecipio Consulting on Dec 17, 2014 11:00:00 AM

The Atlassian Appeal:

Why It's The Software of Choice for Today's Graduates

Despite the end of the Great Recession in June 2009, five years later the effects are still felt amongst those newest to the job market. Today's college graduates face 8.5% unemployment and 16.8% underemployment as the U.S. experiences a 7 million job deficit. However, in spite of overall downtrends for college graduates, jobs in technology are not only remaining buoyant- but continually growing! In 2013, nearly 70% of students pursuing degrees in technology had at least one job offer by graduation. Though salaries for graduates in other industries have dipped by 7.7%, those who work in the tech industry are enjoying some of the highest, most competitive pay of all college-educated workers.

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5 min read

Expert Tips to Enhance Collaboration

By Praecipio Consulting on Oct 30, 2014 11:00:00 AM

While I may have seen Lord of the Rings, I've recently become keenly aware of my overall lack of knowledge around the ins and outs of the franchise. After creating a would-be "one does not simply" LOTR meme related to a new Atlassian product release, I HipChatted the idea to a co-worker for review. The following is the actual conversation that ensued:
 
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4 min read

Jira for Asset Management

By Praecipio Consulting on Oct 20, 2014 11:00:00 AM

Last year, companies spent a third of their budget on IT assets and related costs. Each piece of hardware and software equates to dollars, time, and resources. This can become costly when not well managed. Much like keeping a maintenance log for a vehicle, thorough documentation from purchase to hand-off  is required for every asset in your organization. Technology is central to your organization's operations and if not well managed it becomes a source of profit loss, unnecessary expenditure and endless frustration. Leveraging Jira, Atlassian's product and issue tracking software, you gain the documentation and visibility you need for best practices in ITAM (information technology asset management).

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