Blogs

4 min read

Save Millions in a Matter of Minutes with Jira Service Desk

By Jack Harding on Jul 23, 2018 11:00:00 AM

Automation saves teams from the monotony of repeatable processes. More importantly, it saves businesses time and money. According to a recent report by our partner Splunk and Quocirca, organizations face an average of 1,200 IT Incidents every month. Using automation to reduce the time it takes to resolve these incidents is a no-brainer. In this article, we'll describe how you can implement time and cost saving business process automation rules in a matter of minutes using Jira Service Desk.

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2 min read

Jira Service Desk: Accelerator vs. Custom Implementation

By Praecipio Consulting on Jul 23, 2018 11:00:00 AM

Once organizations make the decision to adopt Jira Service Desk, they often choose one of two implementation options: they either do it themselves or engage a consultancy for a custom implementation—neither of which is ideal for any but the largest enterprises. Few organizations have the skillsets to do the work in-house, and a custom implementation can be both pricey and time-consuming. Fortunately, there’s a third option: An Accelerator implementation by Praecipio Consulting.

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2 min read

Five Signs You Can Forgo A Custom Jira Service Desk Implementation

By Praecipio Consulting on Jul 23, 2018 11:00:00 AM

Implementation

In many walks of life, the word custom is synonymous with time and money. This is particularly true of technical solutions, and Jira Service Desk is no exception. It’s not unusual for a Jira Service Desk implementation to result in an intensive months-long project involving significant resources for the development of custom workflows. If that doesn’t sound ideal, you’ll be relieved to learn that there’s another option: A Quick Start implementation by Praecipio Consulting.

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4 min read

Reduce the Pain of Outages with Jira Service Desk

By Michael Knight on Jul 3, 2018 11:00:00 AM

During an outage, if you feel like your computer is on fire, chaos is abounding, and the world is coming to an end, it's typically a good sign that your incident management process could use a bit of tuning. Gartner indicated in a now-famous blog post that an outage typically costs an organization $5,600 per minute of downtime. An hour-long outage at that rate can cost an organization nearly $350,000. As Amazon or Knight Capital will tell you, that number can be significantly increased if it occurs in a revenue-generating system. 

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3 min read

Achieve GDPR Compliance with the Atlassian Stack

By Praecipio Consulting on May 25, 2018 11:00:00 AM

What is GDPR?

If any of your partners, employees or customers are citizens or businesses in the EU, its time to review your company's compliance strategy. The General Data Protection Regulation (GDPR) is a new European Union privacy standard that mandates the ability for someone to have access to their personally identifying information (PII) and have the ability to change the information or "be forgotten" by requesting the removal of that data. These requirements can make achieving backward compliance standards very difficult. This new privacy law will impact everyone, from C-level executives to new hires and likely every department to include Human Resources, Information Security, Compliance and more. Regulations surrounding GDPR will affect most organizations, large and small, regardless of whether your business does business directly in the EU.

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1 min read

Client Spotlight: EPB of Chattanooga

By Praecipio Consulting on Sep 21, 2010 11:00:00 AM

Electric Power Board (EPB) is an electric and telecommunications company owned by the city of Chattanooga, Tennessee. EPB provides electricity, cable, and as of this month, the fastest internet in the US to greater Chattanooga.

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2 min read

EPB.net: Our Project Management Skills at Work

By Praecipio Consulting on Feb 25, 2010 11:00:00 AM

With the help of our project management, Microsoft SharePoint, and Business Process Management services, the Electric Power Board of Chattanooga (EPB) debuts its new site: EPB.net. EPB is actively building a 100 percent fiber-optic Smart Grid. Their new site will serve as an innovative communication platform for their 160,000+ customers.

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3 min read

The Consulting Relationship: How the Client and Consultant Achieve Success

By Praecipio Consulting on Jan 12, 2010 11:00:00 AM

Who ultimately determines the success of a technology consulting project? The consultant? The client’s primary contact? The client’s employees? One might say the consultant is ultimately responsible for their improvement’s success or failure, since he or she designed it. Another could contest this, saying the primary contact is equally responsible since they usually approve or disapprove of the design and ensures the adoption of the technology in their firm. But what about the employees? They’re usually the ones using the technology, so don’t they determine whether the consulting venture bears fruit for the client?

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