Blogs

3 min read

The Five Things You Should be Automating For More Effective Incident Management

By Praecipio Consulting on Aug 14, 2018 11:00:00 AM

Guest blog post by Erin Jones, Partner Manager, xMatters

Access your monitoring platform and find the alert. Export the data report. Create an issue in Jira, then attach the data report. Search assignees and add all necessary parties to the ticket. Spin up a chat room for the incident to facilitate swarming. Log into your StatusPage and let your users know about the incident, at each stage, as you can now finally get around to resolving it.

Topics: Blog itsm
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2 min read

What You Need to Know about Page Results Rankings in Confluence

By Praecipio Consulting on Aug 13, 2018 11:00:00 AM

Search engines have the ability to house a plethora of information that helps users find the answers they're looking for. As more information gets pumped into a search engine or knowledge base, the importance of finding what's relevant becomes increasingly important.

Topics: Blog confluence
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3 min read

Metrics that Matter to ITSM Pros

By Jack Harding on Aug 13, 2018 11:00:00 AM

ITSM Metrics 

There's a common saying that you can't manage what you can't (or don't) measure. Often attributed to Peter Drucker, the godfather of Business Management, the thought here is one must clearly define success criteria, establish a benchmark, and track variance in order to realize improvement and/or identify problems. A quick Google search returns articles both lauding and contesting this maxim. In a Forbes article from 2014, Liz Ryan writes, "That's BS... the vast majority of important things we manage at work aren't measurable, from the quality of our new hires to the confidence we instill in a fledgling manager." She continues to explain that by focusing too much on the numbers, companies often miss out on the big picture. 

Topics: Blog itsm jira
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3 min read

The Intranet is Dead!

By Praecipio Consulting on Jul 27, 2018 11:00:00 AM

Over the past few years, we have worked with a variety of organizations to help design and build intranets. The majority of these organizations were moving away from sites that were built on Microsoft’s SharePoint stack, and were looking for custom designs to better meet business needs. From creating intranets from scratch to simply offering a new look and feel, we have seen it all, and we know what works well and what doesn't. And we have noticed commonalities between organizations looking for an intranet solution. Organizations often share the same goals and challenges, and all can agree that the idea of building an intranet can seem daunting. 

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4 min read

Save Millions in a Matter of Minutes with Jira Service Desk

By Jack Harding on Jul 23, 2018 11:00:00 AM

Automation saves teams from the monotony of repeatable processes. More importantly, it saves businesses time and money. According to a recent report by our partner Splunk and Quocirca, organizations face an average of 1,200 IT Incidents every month. Using automation to reduce the time it takes to resolve these incidents is a no-brainer. In this article, we'll describe how you can implement time and cost saving business process automation rules in a matter of minutes using Jira Service Desk.

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2 min read

Jira Service Desk: Accelerator vs. Custom Implementation

By Praecipio Consulting on Jul 23, 2018 11:00:00 AM

Once organizations make the decision to adopt Jira Service Desk, they often choose one of two implementation options: they either do it themselves or engage a consultancy for a custom implementation—neither of which is ideal for any but the largest enterprises. Few organizations have the skillsets to do the work in-house, and a custom implementation can be both pricey and time-consuming. Fortunately, there’s a third option: An Accelerator implementation by Praecipio Consulting.

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2 min read

Five Signs You Can Forgo A Custom Jira Service Desk Implementation

By Praecipio Consulting on Jul 23, 2018 11:00:00 AM

Implementation

In many walks of life, the word custom is synonymous with time and money. This is particularly true of technical solutions, and Jira Service Desk is no exception. It’s not unusual for a Jira Service Desk implementation to result in an intensive months-long project involving significant resources for the development of custom workflows. If that doesn’t sound ideal, you’ll be relieved to learn that there’s another option: A Quick Start implementation by Praecipio Consulting.

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2 min read

Five Things to Love about Jira Service Desk

By Lauren Schroeder on Jul 17, 2018 11:00:00 AM

Over the years, Praecipio Consulting has developed and implemented service desk solutions for a range of clients using Jira's powerful out-of-the-box capabilities and a few key add-ons; however, there was always something missing. When Jira Service Desk was first introduced, we were excited to see Atlassian embracing their customer (and partner) feedback. Over the few short years it has been in the market, Jira Service Desk has revolutionized the way teams serve their customers both internal and external. If you couldn't tell, we're in love with Jira Service Desk. Here are five things to make you fall in love with it too. 

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4 min read

Five Ways to Make a Collaborative Team Space in Confluence

By Morgan Folsom on Jul 16, 2018 11:00:00 AM

While creating a space for your team in Confluence may seem like a simple undertaking, creating one that users actually want to interact is far from easy. We know what can happen when you miss the mark: you've got a team space, but it's a mess - nobody knows where to find anything, there's no consistent structure, and nobody actually uses it. It’s not hard for a space to become a documentation black hole - documents enter, never to be seen again.

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4 min read

DevOps ROI: Streamline Processes, Improve Outcomes

By Praecipio Consulting on Jul 3, 2018 11:00:00 AM

Investing in technology should be exactly that: an investment. Technology should accelerate your business and allow you to deliver products and services to your customers more quickly. In a word, DevOps. At Praecipio Consulting, not only do we help organizations adopt DevOps best practices, but we work in it every day with our products and even within our services organization. Investing in the right technology to drive your DevOps initiatives should net you a significant ROI, but why?

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