The Information Technology Infrastructure Library (ITIL) is a comprehensive documentation of best practices in IT Service Management; the library consists of a compilation of texts providing guidance for the successful delivery of IT services. ITIL was developed due to business organization’s growing dependency on IT.
This dependency comes as organizations are implementing the use of innovative information technologies to simplify and speed-up business processes ultimately lowering costs—dramatically increasing the need for high-quality IT services. We provide a well-designed implementation framework for the delivery of operations improvements and initiatives based on ITIL best practices. We’ll help you go from ITIL theory to the practice of implementing an IT Service Management Solution.
- Assessment – Define and prioritize
- IT Management Strategy – Determine current and future needs
- Service portfolio definition – Catalog and understand services
- Solution design – Ensure integrated approach solves problems
- Solution deployment – Deliver, transfer and transition
- IT-Business Alignment
- Cost savings
- Operational Excellence and Maturity
- Maximized ROI on Business’ Investments in IT
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