Ever heard of an ITIL implementation that was anything less than huge and complex? Well, we haven’t either. That’s why implementations require outstanding project management. This blog will share some of our perspective.
Implementing ITIL for starters: believe it or not, the technology is NOT the solution. The processes and people who carry them out are. A huge part of implementation is making sure you’re accurately communicating the purpose of ITIL to your employees, empowering them to understand exactly how to implement the framework comfortably, fitting your business model.
Also, never begin the implementation with unrealistic, lofty expectations. Such a strong desire for quick value may overwhelm the implementation process, which is certainly more of a journey than a sprint.
Bringing ITIL into a business first requires a foundation. The foundation is built on an initial assessment of needs. This typically involves a thorough gap analysis, which determines how much change will need to happen by the business to meet new ITIL standards. By establishing this early on, you’ll know exactly where to start building— and exactly what progress to expect. This, in turn, will narrow your scope to align with your intended business value from ITIL.
We have a passion to implement ITIL for businesses effectively and accurately. We believe we can help you through the process and build a solid foundation for your new ITIL framework—business value guaranteed.
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