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Collaborative Software in Simple English

Jan 11, 2010 11:00:00 AM

Processes are what make or break businesses. Process management is therefore a very big deal. In this blog, we’ll explain the very basic nature of collaborative software and how it can aid in process management—specifically task management.

Each process, of course, is made up of tasks that add value to inputs and ultimately impact the output (the product). As we’ve always said: if you put garbage into a process, you can expect to get garbage out of it. Garbage in, garbage out. If you put quality in up front…you get the point.

Keeping track of tasks is very much important. Whose task is this? Which tasks should I be working on? Too often process breakdowns occur when these questions come up and there’s not a one-stop-shop for clarity. That’s why collaboration software is so important.

Skipping irrelevant attributes, collaboration software can help employees communicate about a project or process almost instantly. The key advantage? Employees can collaborate without having to be in the same place. Using an integrated interface of email, chat, and file sharing, collaboration software consolidates communication into a single location for clarity and efficiency—accessible online. That’s an increase to business value.

Without using collaboration software, information gets scattered into different locations: a chat thread, an email conversation, a Post-It note. Process status updates are also scattered among these mediums, and truly knowing what the status is on an iteration of a process is significantly more time-consuming.

Collaborative software provides an instantly accessible home for project to-do lists. A key detail: customization. You can assign tasks to specific people, and easily rig the software up to notify an employee if they’re selected for a task. You can also group tasks according to projects and processes, and give selective access to employees. If you’re assigned a task, you can update the progress of your task so anyone checking the task list will be able to know where you are—keeping everyone on the same page. That is the basic idea of collaborative software.

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