At the center of every business are the employees who support a company’s success by performing necessary daily processes. In order to succeed, however, employees need to work together in an organized, effective manner, with a sophisticated understanding of how their processes operate and relate to one another. Without it, business process may be rendered inefficient.
To improve your business from a business process management (BPM) perspective, you must first document how processes are carried out within your company through process mapping. Mapping out your processes creates an organized understanding of how work is carried out in your company—the first step toward business efficiency.
The next step is implementing a software tool to capture and store these processes for you. Process management software—specifically software like Microsoft SharePoint— allows you to capture this process data from key data points and store it in a common database for employee access.
Once your processes are mapped, defined, and digitally documented with process management software, you can then build workflows into those processes that allow selected steps within them to be executed automatically. Process automation, or workflow automation, has an incredible impact on business efficiency by speeding up a process in an organized, methodical way.
- Your business receives an order
- Order is automatically sent to a processing clerk and stored on server
- Order validation is handled automatically according to predetermined decision criteria (yes, no, pend)
- Order travels down different paths according to decision criteria
Workflow-based processes also allow process management software to collect real-time information on employee performance. By embedding data collection points in workflows, employers can view dynamic data that makes it possible to gain a high-level perspective on company performance.
This describes our process management consulting capabilities in a nutshell: we help companies transition toward refined processes that can be repeated and monitored, making businesses more efficient and profitable long-term.
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Image courtesy of Patrick Lane Photography.