We've already seen how COVID-19 has impacted the way companies do business, with employees across various industries breaking ties with their cubicles and desktop computers for the foreseeable future. The rapid nature of these changes has left many employees reeling, and the indeterminate return to normalcy may seem daunting for people who already feel like they need to relearn how to do their jobs, not to mention facing wholly new challenges and struggles in doing so.
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It's 2 AM. You just pushed out a major release, and then it happens. You're alerted to an Urgent bug. Lights start flashing, the sirens are blaring, and in the distance, someone yells, "Get the president on the line!"