Blogs

4 min read

How To Run D&D Campaigns With Trello

By Luis Machado on May 29, 2020 12:45:00 PM

It’s 2020, and the reality for a lot of folks has seemingly changed overnight. Working from home, remote meetings, a whole slew of new tools to learn and master. It’s a strange new world, and not just for our professional lives but our personal lives as well. So how do we make the change? How can we adapt to this new frontier?

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3 min read

How to Make State Business Services Better, with Automation by Atlassian

By Atlassian on May 28, 2020 5:31:07 PM

Moving through processes faster, improving service responses, and reducing unnecessary workloads are three great ways to make state business services better, less costly and more efficient. Digital project management, service desk, and knowledge management tools can provide these benefits and more with powerful yet easy to use automation features. Here are 3 ways that the Business Services Division of Secretary of State departments can use automation to improve job satisfaction, reduce costs, and at the same time boost the state’s economic development, with Atlassian solutions.

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2 min read

How to Track MTTR With Jira

By Michael Knight on May 26, 2020 9:15:00 AM

One of the most important metrics for IT and Customer Service teams that solve problems and answer customer questions is mean time to resolution, commonly referred to as MTTR. Atlassian defines MTTR as the average time it takes for an issue to reach a resolved state, as measured from the time the ticket was created. It’s an exceedingly important metric to track, especially for IT teams because it is one of the few great ways to quantify team productivity. When tracked and reported over time, it becomes possible to determine the efficacy and ROI of business process improvements. While Jira gives us an easy way to track service level agreements (aka SLAs), there is no great built-in tool for tracking MTTR (yet).

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4 min read

How To Host A Virtual-Bring-Together

By Marcelo Garza on May 22, 2020 9:15:00 AM

Remote work has its perks (do a load of laundry in between calls, take your dog for a walk during your break), but it certainly comes with its challenges. Feeling lonely and isolated when working from home is very real, and as a company that operates 100% remotely, we know how important it is to make sure our team members stay connected. 

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3 min read

Workato: A Recipe for Efficiency

By Morgan Folsom on May 19, 2020 9:15:00 AM

We'd like to feature one of our partners, Workato, and showcase just a few of the many reasons why we love working with them. Workato is a cloud-based automation and integration platform. We've told you about how we used Workato as an integral part of a full Enterprise Service Management (ESM) solution, and in this post, we cover how we leverage Workato at Praecipio Consulting to connect Jira and Salesforce. 

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4 min read

Leveraging Statuspage To Support Remote Teams

By Larry Brock on May 15, 2020 9:15:00 AM

As many writers from a variety of perspectives have observed, we are truly living in interesting times. Before we get into how StatusPage helps remote workers, I would like to express my sincerest wish that you and your loved ones are safe and remain so through the COVID-19 pandemic.

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2 min read

Affects Version vs. Fix Version in Jira: What's the Difference?

By Jerry Bolden on May 12, 2020 9:15:00 AM

In today's post, we'll address the age-old question: which came first, the Affects version (egg) or the Fix version (chicken)?

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2 min read

How Jira Can Help Your Teams Work Remotely

By Michael Knight on May 8, 2020 9:15:00 AM

According to a recent article published in the Harvard Business Review, one of the common challenges when working from home is a lack of access to information. At Praecipio Consulting, we often see this challenge with many teams, especially they remotely. Here's how Jira can help:

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8 min read

Tips for Supporting Remote Employees Who May Feel Lonely

By Courtney Pool on May 5, 2020 9:15:00 AM

We've already seen how COVID-19 has impacted the way companies do business, with employees across various industries breaking ties with their cubicles and desktop computers for the foreseeable future. The rapid nature of these changes has left many employees reeling, and the indeterminate return to normalcy may seem daunting for people who already feel like they need to relearn how to do their jobs, not to mention facing wholly new challenges and struggles in doing so.

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2 min read

Why Now Is a Perfect Time to Start Daily Stand-up Meetings

By Michael Knight on May 1, 2020 9:15:00 AM

Many software development teams have done well with the stay-at-home orders since they are accustomed to the work-from-home lifestyle. One factor for their success with remote work–both before and during the shelter-in-place–is the daily stand-up meeting, which forms part of the Agile movement in software development, primarily because development work is invisible and hard to understand.

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